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3201 S 323rd St,Federal Way,Washington,98001-5023,United States of America This position assists the manager by providing leadership and direction to assigned analysts on the ROPS special projects and analytics team. On top of supervisory responsibilities, this position will be responsible for leading and/or actively supporting the execution of strategic initiatives, process re-design, analytical report development, and special projects. SUPERVISORY RESPONSIBILITIES: YES This position has supervisory responsibility and/or has input into decisions concerning the recruitment, training, professional development, performance management including termination, and retention of teammates necessary for the team to achieve key departmental goals and objectives. ESSENTIAL DUTIES AND RESPONSIBILITIES The following duties and responsibilities generally reflect the expectations of this position but are not intended to be all inclusive. Teammate Supervision and Customer Service (60%) Provide daily supervision, direction, mentoring, coaching, and performance management to teammates Ensure high quality customer service according to department and company policy Monitor team productivity and progress of specific area job functions Determine staffing plans that promote the most effective use of all teammates Establish, communicate, and ensure departmental goals and objectives are achieved Address teammate relations issues appropriately and escalate to manager as necessary Assist manager with teammate employment activity such as hiring, promoting, job performance, evaluations, PTO, and disciplinary action as required Write and conduct teammate annual Performance Development Reviews (PDRs) as required Maintain teammate records in compliance with DaVita policy's and any applicable laws Understand and communicate DaVita company policies and procedures Work with People Services and manager to recruit teammates with appropriate skills and experience Know, understand, and follow DaVita teammate guidelines as well as local safety and security policies and procedures Special Projects (25%) Lead or actively participate in special projects Serve as a liaison between the data analytics team and other departments to ensure business needs are met in an efficient and effective manner Support the analytics team manager via business acumen and technical knowledge Meet tight deadlines in a time sensitive and resource constrained project environment Provide frequent updates to manager regarding the status of activities and initiatives Assist with CQI (Continuous Quality Improvement) projects or other efforts designed to improve effectiveness/efficiency of the business Identify system and process improvements opportunities and make recommendations Analytics/Reporting (10%) Perform root cause analysis on large amounts of datasets and create detailed reports for strategic business issues and opportunities Identify system and process improvements and recommend process improvement plans Provide accurate and timely reporting of performance metrics to the senior leadership team as required or scheduled Maintain reporting continuity, integrity, and communication among analytical departments Other Duties (5%) Champion the DaVita Mission and Values both internally and externally Attend team meetings, phone conferences, and training as scheduled or needed Perform other duties as assigned or required Travel required: up to 5% MINIMUM QUALIFICATIONS Education, licenses, certifications, and experience required to fulfill the essential duties, including computer skills as required. Bachelor's degree required from accredited university with a focus in Business, Project Management, Economics, Finance, Statistics, Mathematics, or MIS, Health Administration 10+ years of demonstrated experience in hea