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Member Experience Associate Director

Council: Girl Scouts Of San Jacinto Council

Job Location: TX - 3110 Southwest Frwy/Camp Agnes Arnold

Salary Range: Not Available

Employment Type: Full-Time (Regular)

Job #: 8366

Post Date: 7/16/2024

Job Summary

Reports to: Chief Membership Officer

Supervises: Member Experience Team Members

Summary: The Member Experience Associate Director is responsible for supervising Member Experience Teams which are comprised of Community Engagement Managers and Volunteer Experience Managers, developing community engagement strategies, ensuring the retention and support of volunteers across the Council, and developing and maintaining key Council partnerships. The Member Experience Associate Director is responsible for supporting conflict resolution issues that have impact on partnerships, analyzing data for the purpose of setting strategies, overseeing recruitment and retention efforts and overseeing Council special projects. This position requires strong interpersonal and supervisory skills, project management skills, expertise in geographic/population characteristics of the Council’s 26 county jurisdiction, flexible scheduling and reliable transportation.

Job Qualifications

Essential Duties and Responsibilities: Include job duties that are specific to the position.

• Supervise Member Experience Teams comprised of Volunteer Experience Managers and Community Engagement Managers, implement performance factors, appraise results and provide ongoing guidance.

• Interview potential candidates, provide feedback to Human Resources and CEME Directors regarding candidates.

• Onboard new staff and provide ongoing training for staff.

• Promote team building through effective communications, targeted training and staff development opportunities.

• Implement council strategies through field staff serving in the Community Engagement Manager role and Volunteer Experience Manager role.

• Provide interim support for open Member Experience positions and deploy resources to ensure geographic coverage across the council.

• Assist with the development of budgets and monitoring of mission centers as needed.

• Monitor operations within Member Experience Teams and ensure that volunteers comply with Council’s risk management policies and procedures. Address and escalate non-compliance when needed.

• Manage the Community Engagement support for and collaboration with United Way partners, Chambers of Commerce and other key collaborative partnerships.

• Provide input for membership goals, membership strategies, and benchmarks in conjunction with the CEME Management Team members and Senior Director of CEME Department and support reporting, metrics and forecasts of Council membership.

• Provide guidance to Member Experience Team members in cultivating and nurturing relationships with appropriate community volunteers, and council-wide volunteers to support council strategic priorities within targeted areas.

• Provide guidance to Community Engagement Managers to develop and execute a written community marketing, sales and recruitment plan customized to the geographic and demographics characteristics of the assigned territory. Monitor membership recruitment to identify trends, and adjust strategies where needed.

• Provide guidance to Volunteer Experience Managers to develop and execute a written community and regional cultivation and retention plan customized to the geographic and demographics characteristics of the assigned territory. Monitor membership retention to identify trends, and adjust strategies where needed.

• Provide guidance to Member Experience Team members with regard to conflict resolution in their assigned geographic areas and assist with resolutions of escalating situations.

• Serve as a contributing member to special assignment teams to support council strategic plan objectives or leader of assigned special assignment teams to support CEME strategic plan objectives.

• Develop strategies with limited scope and provide leadership, direction and support to special assignments in order to reach Council goals and objectives.

• Analyze market data on demographics, membership trends, and other available information in order to implement a comprehensive strategy to develop and engage new community partners, volunteers and girls in assigned geographies.

• Study and become proficient in girl and adult related trends, multi-cultural data and demographics, marketing and sales techniques, effective communication and knowledge of communities and organizations in order to effectively implement a strategic membership recruitment plan.

• Responsible for ensuring girl and adult volunteer led membership goals are achieved through a combination of retained and recruitment girls and adults.

• Responsible for implementing community engagement and development across the council jurisdiction including networking, advisory boards, MOU’s, partnership agreements, facilities utilization, school districts, faith-based institutions, leveraging national partnerships, etc.

• Partner with Community volunteer teams as well as assigned volunteer advisory teams.

• Research, study, and become knowledgeable about external community needs and aspirations.

• Support the development and implementation of council plans to evaluate girl outcomes and customer satisfaction and use the findings for continuous improvement in volunteer delivery of the GSLE and customer experience.

• Work with key members of the management team to design and implement a multifunctional organizational plan to ensure Girl Scouting leverages the full range of community assets and constituencies in fulfillment of its mission.

• Develop approaches to identify, select and implement effective partnerships to advance Girl Scouts’ intended impact in its jurisdiction.

• Develop new and enhance existing networks with other leaders in the youth development and nonprofit sector to identify new opportunities for innovative, collaborative programming.

• Initiate, develop and manage collaborations with agencies, donors (in partnership with Development), associations, and community organizations to support the council’s strategic objectives and goals.

• Oversee and ensure staff, volunteers and girls find, leverage and share stories about how Girl Scouting changes girls’ lives – and how girls change the world.

• Manage Member Experience Team member’s PTO requests, flex time requests, timecards, and schedules for the Council. • Performs other duties as assigned.

• Additional Responsibilities:

• Embrace and promote diversity, equity, inclusion and belonging as an integral part of every activity and plan of Girl Scouts of San Jacinto Council.

• Create a culture of Customer Service Excellence by treating each interaction as an opportunity to provide courteous, timely and quality service, and by exhibiting professional behavior becoming of the Girl Scout brand, Promise and Law.

• Maintain Girl Scout uniform.

• Maintain GSUSA membership.

• Embrace a culture of philanthropy and consider making a personal gift to GSSJC and United Way.

• Participate in conferences, staff meetings and events.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include heavy visual acuity (close vision, color vision, depth perception and ability to adjust focus) required to perform such activities as preparing and analyzing data and figures, using a computer and extensive reading and proofing. While performing the duties of this job, the employee is regularly required to talk or hear, sit, use hands to finger, handle or feel and reach with hands or arms. The employee is frequently required to stand, climb or balance and walk. The employee is occasionally required to climb or balance, stoop, kneel, crouch.

Diversity, Equity, Inclusion and Belonging (DEIB) Statement: Girl Scouts of San Jacinto Council fosters belonging and respect for all girls. We empower all girls, volunteers, and staff to fulfill their potential and make the world a better place. Our Girl Scout Promise drives us to provide diverse, equitable and inclusive experiences where all girls, volunteers and staff are confident they belong. We stand firm in these commitments and united by these ideals.

Special Instructions

For more information, please contact the council directly.

How to Apply

https://www.gssjc.org/en/get-involved/careers.html

https://j.brt.mv/CompanyPortal.do?companyGK=25291

Leslie Hamilton, Payroll Specialist/Human Resources

713-292-0278

lhamilton@sjgs.org

Girl Scouts of San Jacinto Council

3110 Sw FreewayHouston, TX 77098

Phone #: 713- 292-0300Toll Free Phone #: 800-392-4340 Web Site: www.gssjc.org