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The Opportunity

Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We’re helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, we’re developing strategies and implementing solutions that enable the transformative change they need to own their future.

As a member of the Huron corporate team, you’ll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron’s collective strategies and enable real transformation to produce sustainable business results.

Join our team and create your future

Position Summary

POSTION SUMMARY:

The IT Support Analyst is responsible for providing technical support to end-users, troubleshoot hardware and software issues, provide local infrastructure support, and escalate complex problems to senior IT support staff. Adhere to policies and defined operating procedures. Update IT Ticketing system records in real-time with relevant information regarding customer interactions, technical steps taken and resolution notes. Develop and manage effective professional working relationships with user community, co-workers, and interdepartmental colleagues. Prioritize tasks based on priority and ensure timely resolution of support requests in accordance with defined SLA’s.

Qualifications

JOB DESCRIPTION

• Provide daily onsite and remote IT support via Phone/Chat/Email

• Consistently meet and/or exceed SLA expectations and deliverables.

• Break/Fix support as issues are discovered and resolving issues in a timely manner

• Troubleshoot and resolve issues related to Windows, MacOS, iOS and Android platforms, ensuring high availability and optimal performance

• Escalate priority support issues to senior IT support members or other Corporate IT departments as needed

• Troubleshoot wireless and remote connectivity issues

• Build & configure workstations for new users and upgrade existing equipment as needed

• Assist with projects as assigned.

• Assist in managing local IT Infrastructure at office and escalate issues to Sr Associates

• Oversee the asset management of IT equipment, including inventory tracking, maintenance, and lifecycle management.

Qualifications & Skills

• Associate’s degree in information technology, Computer Science, or related field (or equivalent work experience).

• 1+ years of relevant work experience.

• Excellent communication skills, with the ability to convey technical information to non-technical users effectively.

• Proficiency with Windows OS and Microsoft Office products

• Certifications such as CompTIA A+ or Microsoft Technology Associate (Preferred)

• Ability to work independently and as part of a team.

• Ability to multitask and work effectively in a fast-paced environment

• Ability to work flexible hours including at times nights and weekends.

Posting Category

Corporate

Opportunity Type

Regular

Country

Singapore

At Huron, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together.

Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron.

Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.

Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements.

Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.