Job Information
AAA Northern California, Nevada & Utah A3 Smart Home Monitoring Specialist in A3 Smart Home, United States
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
Benefits – Medical, Dental, Vision, wellness program and more!
Paid Holidays
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Free AAA Classic Membership
AAA Product Discounts
Tuition Reimbursement Program
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At AAA, our Team Members strive to deliver amazing service and help our Members outsmart life’s roadblocks. We believe everything you do outside of work adds to who you are at work. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
Great Pay - with the opportunity for increases when performance skill blocks are achieved
401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
Annual Incentive Plan – Eligibility to participate in AAA NCNU annual bonus plan
Benefits – Medical, Dental, Vision, wellness program and more!
Paid Holidays
Paid Time Off – Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
Collaborative Environment – AAA will value your contribution to providing exceptional service to our members
Free AAA Classic Membership
AAA Product Discounts
Tuition Reimbursement Program
Job Summary
The Smart Home Specialist I 10 Hour is responsible for ensuring our Members receive an outstanding member experience. This position will support Monitoring.
ESSENTIAL FUNCTIONS
Monitors incoming alarm and maintenance signals using established protocol.
Documents events as they take place with speed and accuracy in the alarm monitoring software.
Respond in a timely manner to requests from Members.
Responsible for researching and analyzing customer accounts to provide proper resolution to Member concerns.
Maintain high call quality standards at all times to ensure we are delivering legendary Member experiences.
Resolve Member escalations with professionalism
Update member information when necessary.
Knowledge and Skills
Strong written and verbal communication skills
Must have the ability to listen effectively and respond empathetically
Strong desire to help customers
Must have the ability to maintain composure when dealing with customer escalations and emergency alarm calls
Ability to critically think, creatively problem solve and confidently act
Must posses technical aptitude and be proficient with Windows applications; must be able to navigate through multiple programs and screens efficiently
Must have strong attention to detail skills
Ability to enter data into a database efficiently and accurately
Ability to multitask while providing outstanding customer experience
Must be able to work independently and as part of a team
Bilingual preferred (Spanish a plus)
Education and Experience
High school or GED, required
Minimum 1 year of experience in frontline customer sales or service
Working Environment
Works in an office environment sitting at a desk, table or computer workstation for extended periods of time. Approximately 80 percent of the time spent on the job involves the use of a computer and telephone.
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Welcome to AAA Northern California, Nevada, and Utah, also serving Arizona, Alaska, Wyoming, and Montana.
We believe our team should make their mark: over every mile and at every moment, we pride ourselves at helping our Members outsmart life’s obstacles.
We are a not-for-profit, membership-based organization that has served our Members for over a century: from our legendary roadside assistance and award-winning insurance products to free travel planning and new innovations.