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Description:

Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operating procedures

 Offer rooming to each arrival

 Assist guest in resort activity enquiries/requests

 Ensure that established levels of guest service are maintained at all times within the reception area

 Actively elicit guest feedback and preferences, regarding resort services and ensures action is initiated on the same to maximize guest satisfaction

 Ensures guest errands are executed as directed

 Refresh towels to be handed to all VIP arrivals

 Coordinate transportation for guests in collaboration with the Bell team including buggy and airport transfers

 Handle difficult situations effectively following resort policies and procedures

 Perform all duties and responsibilities in a timely and efficient manner in accordance with established Resort’s Policies & Procedures to achieve the overall objectives of this position

 Communicate promptly and efficiently guest complaints and compliments to the Front Office Manager / Assistant Manager

 Keep the immediate Manager / Supervisor promptly and fully informed of all problems or unusual matters of significance

 Actively participate in upselling Spa, Food and Beverage outlets and excursions

 Is aware of all house rules and assists in enforcing them on team members

 Always conduct herself in such a manner so as to encourage all fellow team members to do likewise

 Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate

 Project at all times, a favorable image of the company, resort and department

Qualifications:

• 1/2 years Hostess/receptionist - Front Office working experiences

• Familiar with Opera system

• At least Diploma graduate

• Fluent English

Primary Location: AE-AZ-Abu Dhabi

Organization: Park Hyatt Abu Dhabi

Job Level: Full-time

Job: Front Office

Req ID: ABU002514

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.