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Job Description

Purpose

As an Account Cloud Engineer or ACE you collaborate closely with the sales rep on a select number of customers, providing technical leadership and support in order to convince the customer of the value of Oracle Cloud Technologies and assure the customer gets the best outcomes from their investments. This role will work with the Oracle Digital/MEA sales team and our SMB customers in the MEA region.

You will bring your own value and sometimes lead different teams, to support our customers in their transformation journey to Oracle cloud by creating a unique experience and impacting customer success. Together we L.E.A.D the way:

• Live with our customers

• Embrace collaboration and trust

• Aim for excellence

• Do it with fun and excitement

Location: Johannesburg SOuth Africa or Accra, Ghana

Job Summary

• Customer-aligned, the ACE role is responsible for the customer lifecycle from project concept to usage and expansion within the customer.

• Drives alignment with the Cloud Sales Rep, working as a team within the customer to define/drive sales strategy, find and win new workloads, and technical due diligence to achieve the “Technical Win”

• Maintains an awareness of the customer’s infrastructure and is highly technically competent - Advises on new workloads - i.e. Move & Improve

• Orchestrates the technical teams/skills required to ensure our technology is driving customer business outcomes and sustainable usage/growth

• Builds the consumption plan for and with the customer

• Works with the Cloud Adoption Manager to ensure customer adoption health & customer experience

Career Level - IC3

Responsibilities

What you will do

• The ACE will orchestrate all technical activity in the account and is always in the leading position for presales activities.

• Actively involved in the Oracle account team in defining account strategy, executing and driving consumption growth.

• Is accountable for the successful experience of customer(s) in their territory.

• Understands customer's overall portfolio, IT and business priorities and establishes a solution that addresses customer needs.

• Drive effectiveness and impact in the way we engage with customers, and become customer-trusted Advisor.

• Informs customers/prospects on Oracle's emerging technologies and how they will build value and driven differentiation

• Presents Oracle's technology demonstrating deep familiarity with infrastructure, security and integration capabilities.

• Acts as customer's single point of contact for cloud engineering-related aspects

• Engage Oracle Cloud technology team, lead the build virtual team to support in create the solution, design architecture, deliver POC, and tailor technical workshops during the sales cycle.

• Leads activities and teams to help position the value of Oracle’s Cloud and continually meet customer expectations.

What you will bring

• Broad technical experience of Cloud Infrastructure and Platform solutions along with a strong understanding of cloud architecture. Knowledge of Oracle platform services and cloud infrastructure would be a strong advantage.

• Demonstrates leadership capability including the ability to delegate activities & involve the right teams/skill sets.

• Clearly able to articulate the Cloud offerings in the market and with the ability to discuss architectures

• Excellent communication and presentation skills for a group with high degree of comfort speaking across all levels of management (eg IT management, Architects, administrators and executives).

• Experience in understanding complex customer ecosystems with the ability to translate customer needs into workable solutions

• Familiar with 3rd party and Oracle Architecture frameworks (eg TOGAF, ECal)

• High level of commercial business understanding

• Intelligence to identify key trends and insights and establish relationships them in driving decision-making and execution within customer

• Experience in engaging and influencing stakeholders.

• Ability to build relationships to grow business. Act as a partner to our customers, not just a vendor.

What we will offer you

• A competitive salary with exciting benefits

• Learning and development opportunities to advance your career

• An Employee Assistance Program to support your mental health

• Employee resource groups that champion our diverse communities

• Core benefits such as life insurance, and access to retirement planning

• An inclusive culture that celebrates what makes you unique

At Oracle, we don’t just respect differences—we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That’s why we’re committed to creating a workplace where all

South Africa: In line with our obligations under the Employment Equity Act 1998, preference will be given to candidates from designated groups

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer