Job Information
IHG Club InterContinental Supervisor in Adelaide, Australia
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. Let’s Go Further Together.
The Club InterContinental Supervisor oversees the daily operations of the Club InterContinental Lounge, ensuring a consistently exceptional guest experience through personalized service, attention to detail, and proactive supervision. This role involves leading a team of Club Attendants, maintaining high service standards, and fostering a welcoming and exclusive atmosphere for Club InterContinental guests.
Your day-to-day:
Guest Experience:
Deliver personalized food & beverage and guest service to a luxury standard.
Enhance guest experiences with tailored amenities and services.
Address guest complaints promptly and effectively.
Facilitate smooth check-in and check-out processes for Club InterContinental guests.
Operations Supervision:
Supervise the setup, service, and closing procedures of the Club Lounge.
Maintain departmental standards and procedures.
Perform front office tasks, including reservations, guest requests, and billing.
Ensure compliance with IHG Brand Standards and drive team performance in Guest Love, Loyalty Recognition, and Problem Handling.
Team Leadership:
Mentor, coach, and provide regular feedback to Club Attendants.
Conduct onboarding, training, and development programs for team members.
Plan staffing needs and manage scheduling and leave requests.
Foster a supportive and inclusive team environment to enhance morale.
Communication and Collaboration:
Communicate guest feedback and relevant information to management.
Promote teamwork and coordinate with other departments to ensure high-quality service.
Participate in meetings and stay updated on hotel and corporate communications.
Administrative Duties:
Manage inventory levels, conduct stocktakes, and minimize waste.
Ensure secure storage of food and beverages.
Prepare rosters and monitor payroll productivity.
Handle credit and financial transactions securely and accurately.
Health and Safety:
Support workplace health, safety, and wellbeing initiatives.
Participate in investigations and recommend corrective actions for workplace incidents.
Facilitate the reporting of workplace hazards and incidents.
Additional Duties:
Handle ad-hoc tasks as needed to support the team and other hotel departments.
Qualifications:
Proven experience in a hotel environment, preferably in front desk or food & beverage.
Previous experience in leading a team is highly regarded.
Compliance with local laws on food handling and serving alcohol, including valid South Australian Responsible Service of Alcohol Certification.
Strong communication skills for addressing guest concerns and compliments.
Effective problem-solving skills to turn issues into opportunities.
Fluency in English; additional language skills are an advantage.
Flexibility to work morning, night, weekend, and public holiday shifts.
Physical capability to lift, push, and pull objects up to 23 kg.
Education and Experience:
High school diploma or equivalent; degree in hospitality management or related field preferred.
Minimum of 2-3 years of experience in a luxury hotel setting, with a focus on guest services or club lounge operations.
What you can expect from us:
You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s well-being, including:
Paid birthday leave
Hotel perks like accommodation and food & beverage discounts
Enhanced parental leave
Proactive health days and flexible work options.
Your career journey will be supported through our lifelong development program
IHG Career Milestone celebrations
Transfer of entitlements as you move and grow with IHG.
Access to our discount retail platform that makes your pay go even further.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing Framework, we are committed to supporting well-being in your health, lifestyle, and workplace.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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