Enable America Jobs

Introduction

A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions.

Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career.

We are seeking a skilled developer to join our IBM Software team. As part of our team, you will be responsible for developing and maintaining high-quality software products, working with a variety of technologies and programming languages.

IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.

Your role and responsibilities

The job responsibilities include troubleshooting and solving, complex, technical issues for the Builds and Release Engineering team, as part of projects that involve enterprise customers using technical knowledge, product knowledge, problem-solving skills and exceptional written and verbal communication skills in an English-speaking environment. Our client list includes top technological and financial companies, as well as government agencies from all over the world. The engineer will drive customer satisfaction aiming to avoid critical situations

Required technical and professional expertise

· Work with development teams in agile methodologies and provide a backbone to product builds and releases as part of the Release Engineering Team

· Acquire and maintain knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users

· Work with other IBM development teams to analyse and help solve technical issues as needed.

· Integrate tooling solutions and frameworks in the build pipeline that involves 250+ Physical CPUs and 2+ TB of RAM, and monitor performance and benchmarking parameters

· Assist other support engineers in support of complex issues when required

· Contribute to the development of a technical knowledge base

Work as an active team member providing ongoing feedback and suggestions for improvement.

Preferred technical and professional experience

• 2-3 years of relevant industry experience, with a total of 3-7 years of Experience

• Exposure to Linux APIs and Linux as a Development environment

• Working Knowledge of Ansible/Docker/Jenkins/Travis/Kubernetes, and decomposing legacy stacks into microservices based on Java/JS based technologies

• Familiarity with DevOps Tooling integration, and, migrating/maintaining legacy frameworks

• Skills to diagnose and troubleshoot systems and related network issues

• Understanding of the software development lifecycle and agile methodologies

• Excellent communication skills

• Ability to understand and clearly document complex multi-faceted technical issues

• Technical or scientific academic background, with exposure to roles that involve Technical Support