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CPQ Manager

Customer & Marketing is creating a new model for a new age-we are an agency and a consultancy. Understanding the digital space and preparing for what's next is at our core. We help clients reimagine how profits are made, how relationships are created and managed; we reshape how work gets done, and rewire the competitive fabric of entire industries. That's the power of driving disruption. That's Customer & Marketing.

Recruiting for this role ends on June 3, 2024.

Work you'll do

• Client Management: Manage day to day interactions with senior clients and sponsors.

• Delivery: Manage and deliver components of client engagements that identify, design, and implement technology and creative business solutions for large companies. Responsibilities include, among others, managing teams in the identification of business requirements, functional design, process design (including scenario design, process flow mapping), user story development, prototyping, testing, data migration, preparation for cutover, cutover, training, and defining support procedures.

• Business Development: Develop and maintain contact with top decision makers at key clients; organize and help drive pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal scope and pricing strategies.

• People Development: Perform the role of a resource coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices.

The team

Digital Customer offering focuses on designing and implementing sales, service and revenue experiences, capabilities, and architectures to bring customer strategies to life. The ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real and in doing so, make new markets

Professionals will serve our clients through the following types of work:

• Modernizing, deploying, and operating capabilities and business processes across sales operations, lead-to-cash, and revenue management teams

• Integrating the latest customer enabling technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding sales and customer service experiences.

• Unleashing the powerful of the Salesforce platform for our clients to drive the best possible outcomes and redefine engagement. We innovate like never before by creatively using technology to help enhance digital customer and employee experiences for our clients.

Qualifications

Consultants in the Lead to Cash (CPQ/ CLM) capability within the Deloitte Digital practice are required to have:

Required

• Eight+ years consulting and/or Lead to- Cash (CPQ/ CLM/Billing) implementation experience.

• Experience managing at least three to five large-scale full-life cycle implementations of Lead to Cash (CPQ/ CLM) solutions, including ownership of the technical solution, management of the overall team and ownership and management of project financials.

• Experience in onsite functional-technical roles on at least four full-lifecycle Lead-to-Cash projects, with strong implementation expertise in at least two of the following technologies: Salesforce CPQ and Billing, Vlocity CPQ, Pros and PriceFX, or Oracle CPQ

• Deep understanding of the Lead-To-Cash business process (Lead, Opportunity, Quote, Contract, Order, Billing, Revenue Recognition) and supporting technologies

• Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve.

• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

• A Bachelor's degree

Preferred

• Master's/advanced degree in the area of specialization

• Desire to learn additional in-demand CPQ/CLM platforms.

• Experience defining systems strategy, roadmap, developing process flow diagrams, developing systems requirements, user stories, sprint roadmaps, designing and prototyping, data migration, cutover prep, cutover, testing, training, defining support procedures, and implementing practical business solutions.

• Experience carrying a business development quota for consulting work, ramping up pursuit teams and leading business development pursuits end-to-end.

• Salesforce Sales, CPQ and Service certified, Apttus CPQ certified, Vlocity Certified

• Ability to work independently and manage multiple task assignments.

• Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)

• Experience implementing other CRM platforms (SAP CRM, Oracle, Salesforce.com, Microsoft Dynamics, etc.) or CPQ/CLM technologies (Pros, PriceFX) and experience with other emerging Lead-To-Cash tools: RightRev, LogikIO

• Proficient in all phases of the Application Development Lifecycle

• Strong technical project management and/or leadership skills

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $131,000 to $268,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.