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Senior Salesforce Administrator - Remote R0041846

Job Summary:

We are seeking a skilled and experienced Senior Salesforce Administrator to join our team. In this role, you will be responsible for analyzing, designing, and developing Salesforce databases to optimize and enhance our Salesforce platform capabilities and user experience. You will also play a critical role in managing legacy Salesforce instances while contributing to the transformational project of setting up of a new best in class Salesforce instance. Also, you will support the sales organization through the development of Salesforce Analytics (Einstein) and provide best practices for Sales and Service Clouds.

This is a remote position and will report to the Sales Operations Manager and under the leadership of the Director, Sales Operations.

Required Job Qualifications (minimum):

• 5 + years of experience with the Salesforce platform and related technologies.

• Salesforce Certified Administrator

• Experience with Salesforce Analytics, CRM Analytics, Tableau CRM, Einstein Analytics, or Wave Analytics

• Proficiency in Salesforce configuration, customization, and workflow automation using declarative tools.

• Strong troubleshooting and problem-solving skills, with the ability to optimize database performance and address system issues.

• Experience with database design principles, data modeling, and database administration within the Salesforce environment.

• Bachelor's degree in a relevant field or equivalent experience.

• #LI-Remote

Other Qualifications (preferences):

• Experience in managing multiple legacy Salesforce instances while supporting the setup of a new Salesforce instance.

• Proven experience as a Salesforce Database Analyst & Developer, with a focus on Salesforce database analysis, design, and development.

• Experience supporting sales organizations in using Salesforce analytics (Einstein) for data-driven decision-making.

• Expertise as a developer within Salesforce Service Cloud, implementing custom functionalities and integrations.

• Additional Salesforce certifications are also highly desirable (ex. Salesforce Certified Sales Cloud Consultant, Salesforce Certified Development Lifecycle and Development Architect, Salesforce.com Sharing and Visibility Architect, Salesforce Certified Platform Developer I, Salesforce Certified Service Cloud Consultant)

Essential Responsibilities:

• Manage and oversee Salesforce instance, ensuring data integrity, user access management, and system performance.

• Collaborate with stakeholders to support the setup and configuration of a new Salesforce instance, ensuring a seamless transition from legacy systems.

• Develop and enhance Salesforce configurations, workflows, and customizations to improve system functionality and user experience for Sales Cloud.

• Implement and maintain data integrations between Salesforce and other systems, ensuring seamless data flow and accuracy.

• Provide support to the sales organization by leveraging Salesforce analytics, creating reports and dashboards, and delivering actionable insights.

• Analyze, design, and develop Salesforce databases to meet business requirements.

• Monitor and optimize database performance, troubleshoot issues, and provide solutions to enhance system efficiency.

• Ensure data integrity and quality within the Salesforce databases by implementing best practices and data validation rules.

• Stay up to date with the latest Salesforce features, updates, and industry trends, and provide recommendations for their implementation.

• Act as an advisor on plugins such as CPQ, contract administration, lead generation tools etc. to drive sales productivity

Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html

Wolters Kluwer (EURONEXT: WKL ) is a global leader in professional information, software solutions, and services for the healthcare, tax and accounting, financial and corporate compliance, legal and regulatory, and corporate performance and ESG sectors. We help our customers make important decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.  Wolters Kluwer reported 2022 annual revenues of €5.5 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs approximately 20,000 people worldwide. We are headquartered in Alphen aan den Rijn, the Netherlands. 

• Ranked by Forbes Magazine as among America’s Best Large Employers for 2022 - #84.

• Wolters Kluwer secures 2nd place in Newsweek's Most Trustworthy Companies List 2023 (https://www.wolterskluwer.com/en/news/newsweek-ranks-wolters-kluwer-as-the-2nd-most-trustworthy-company-in-the-world)

• CEO Nancy McKinstry ranked 16th by Harvard Business Review of the best performing CEOs in the World.

• WK #1 for gender equality in the workplace in the Netherlands & #47 worldwide for 2023 (https://equileap.com/equileap-reports/) .

Diversity Matters : Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.

The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job.  * *They’re not intended to be an exhaustive list of all responsibilities and requirements.  The job description provided is subject to revision and modification at any time.

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.