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ASRC Federal is seeking a Deputy Program Manage r to help lead and manage a large team at the United States Patent and Trademark Office (USPTO) in Alexandria, VA. This is an excellent opportunity for someone that excels to be promoted to Program Manager over Library Services contract within one year of hire.

Responsibilities:

• Assists Program Manager with direction and oversight of a multi-functional service contract.

• Provides direction and oversight to working supervisors, team leaders or staff in other types of leadership positions.

• Oversees tasks, projects or task orders that vary in size and complexity, with staff ranging from only a few to 30 or more employees.

• Provide assistance in the management and technical direction of the program and provides internal planning, guidance and management structure for tracking accomplishment of work assigned.

• Works with client on the evolution of performance standards for a wide variety of activities including library services, information or technical research, instructional design and records management.

• Ensures maximum effectiveness in use of resources and leads or assists with all activities related to staffing such as: recruitment, orientation, training, staff production, counseling, remediation, evaluations, and performance appraisals, and voluntary or involuntary separation.

• Provides innovative management solutions to client.

• Contributes to new initiatives or projects, for example, contributes to formal training initiatives for new examiners.

• Provides input for reports and for other deliverables.

• Meets routinely with the Government and contract staff. Preparation for, attendance at, and follow-up for these meetings may adsorb as much as 50% of the average week.

• Assists the PM with confirming that new projects or initiatives fall with-in LOE (level of effort).

• Communicates client expectations to contract staff.

Requirements:

• Bachelor’s and or Master’s in Library Science.

• Four (4) years or more demonstrated experience in library management services.

• Four (4) years or more in a managerial-related area in which he or she has experience in managing service level agreements (SLAs), quality policies, procedures, processes, programs, and practices, to assure that the team of continuous performance to meet customer requirements.

• Four (4) years or more demonstrated experience in a Federal Government contracting environment.

• Project Management Professional (PMP) Certification is highly desirable.

• Experience providing excellent customer service in supporting contract responsibilities.

• Proven ability to work in a fast-paced environment handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules and under pressure of deadlines while maintaining performance standards.

• Strong analytical capabilities with respect to metrics and process improvement.

• Ability to create presentations and brief USPTO senior officers and equivalent positions.

• Ability to motivate and lead diverse teams in service delivery and personnel.

ASRC Federal and its Subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, gender, color, age, sexual orientation, gender identification, national origin, religion, marital status, ancestry, citizenship, disability, protected veteran status, or any other factor prohibited by applicable law.