Job Information
ARDEX, L.P. TECHNICAL SERVICE CONSULTANT, TILE AND STONE INSTALLATION SYSTEMS in Aliquippa, Pennsylvania
Job Tracking ID: 512640-876652
Job Location: Aliquippa, PA Robinson, Cranberry, Beaver, Allegheny, Imperial
Job Type: Full-Time/Regular
ARDEX Americas, (www.ArdexAmericas.com), is the Global leader in the manufacturing and development of high-performance specialty building materials.
As TECHNICAL SERVICE CONSULTANT, TILE AND STONE INSTALLATION SYSTEMS, you will utilize your experience of flooring installation systems (such as concrete repair and resurfacing / substrate preparation / patching and repair, tile and stone installation systems, finished surfaces), to provide consultative and expert product advice, through hands-on product training and demonstrations, classroom training, field support, and customer support via phone and digital communications.
This position is full-time based out of our Corporate Campus located 20 minutes North of Pittsburgh International Airport, with some field travel including occasional overnights.
Key responsibilities
- Conduct professional and confident presentations and seminar trainings of all ARDEX product lines (classroom and hands-on)
- Oversee customer job starts of all ARDEX products
- Provide field site support of ARDEX projects
- Work with Technical Communications team to facilitate necessary information from field Sales Professionals
- Evaluate Job Site Reports to provide knowledge and insight of project claims and recommendations.
- Prepare for seminar training (classroom and demo area), and host customer dinners
- Train newly hired Sales Professionals on ARDEX products
- Test new products and competitive materials
- Proofread brochures, specifications, labels, etc. as needed. Assist with Marketing promotional efforts
- Assist in the development of technical field study materials
- Answer customer calls during scheduled phone times
Experience and Skills:
- Minimum five (5) years of flooring installation experience (substrate preparation / patching and repair, tile and stone installation systems, finished surfaces)
- Confident and effective presenter - able to conduct engaging presentations in front of large groups (hands on product demonstrations and classroom)
- Mechanical and hands-on skills. Must be able to operate power and non-power tools.
- Self-starter and ability to work and adapt within a fast-paced environment
- Highly customer focused. Professional demeaner with good diplomacy and conflict management skills
- Excellent telephone, listening and problem-solving skills
- Confident, clear, and professional communicator both verbally and in writing. Excellent follow up skills Must be proficient in MS Word, Outlook, Internet. PowerPoint, social media, and MS Teams experience a plus
- Valid and current driver's license
- Must be able to travel approximately up to 35% including some overnight. Very occasional international travel may be required from time to time (ARDEX Canada)
- Forklift certification preferred.
- Must be able to lift up to 100lbs occasionally
Education
- Bachelor's Degree preferred, or high school diploma with relevant work experience.
Benefits
- Competitive salary and bonus potential
- Immediate Paid Time off (PTO) eligibility, and 11 Paid Holidays
- Tuition reimbursement
- 401K match
- Vision, Medical and Dental insurance (immediately eligible 1st of month following date of hire)
- Free on-site parking
- Employee assistance programs
- Discounted gym memberships
- Wellness programs
- Pet insurance
- Tickets at Work
- Volunteer initiatives and more!!