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Bakery Sales Associate

Job Description Summary

Stocks and maintains the bakery department according to established department procedures and standards to ensure that merchandise is available for customers in order to generate sales and maximize profits. Meets customer satisfaction through constant and consistent customer service.

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

The associate is responsible for the functions below, in addition to other duties as assigned:

• Keeps bakery department well stocked and appealing to meet customer demand. Smiles and greets customers, makes suggestions, answers questions about various products. Helps resolve customer concerns in a prompt and courteous manner.
• Takes customer orders over the phone or in person at the store with a pleasant and positive attitude. Determines what the customer is looking for in terms of size, flavor, and appearance.
• Sets up special-order tables during peak hours and shopping days. Sets bakery cases and builds displays as needed. May also be required to write on cakes.
• Ensures that merchandise is fresh, in saleable condition and properly priced with the correct signage. Handles spoiled and damaged product, or product that is close to expiration, according to company procedures and standards. Removes product that is not saleable to ensure quality.
• May assist with the production of breads, pastries and other baked goods to sell. Adheres to use of production logs and company approved recipes.
• Responsible for general sanitation in the department. Follows cleaning schedules and department guidelines to ensure that work areas, equipment, counters, display cases, etc. are well maintained, clean and meet all health and OSHA requirements. Disposes of trash properly.
• May assist with receiving, unloading, checking-in, breaking-down, and storing deliveries through operation of a power jack or hand jack (if properly trained --training provided).
• May assist with baling cardboard or other related duties if properly trained. Training provided.
• Assists in minimizing shrink and controlling damages. Reports shortages or overages to manager.
• Ensures smooth function of department and store by cooperating with co-workers and supervisors. Responsible to continuously improve job performance.
• Responsible for utilization of all company provided Personal Protected Equipment (PPE). Including but not limited to cut resistant gloves, safety cutters, company sponsored footwear, etc.
• May also be called upon to assist in other departments.

SUPERVISORY RESPONSIBILITIES

This position currently has no supervisory responsibilities.

QUALIFICATION REQUIREMENTS

To perform this job successfully, the associate must be able to perform each essential duty satisfactorily with or without an accommodation. The requirements listed below are representative of the knowledge, skills, and/or abilities required:

Completed or working towards a High School Diploma or General Education Degree (GED). No prior experience required.