Job Information
Iowa State University Systems Analyst II in Ames, Iowa
Position Title:Systems Analyst II
Job Group:Professional & Scientific
Required Minimum Qualifications:High school diploma or equivalent and 3 years of related experience
Preferred Qualifications:Experience troubleshooting software and hardware issues
Proficiency programming in one or more languages (e.g., Python, Perl, R, C/C++, etc.)
Experience with GPUs, machine learning
Experience with Open OnDemand
Experience creating technical documentation
Experience installing research software in Linux, creating containers
Experience in HPC and/or research computing
Job Description:
Summary
The System Analyst High Performance Computing (HPC) works in a team dedicated to support, strengthen, and expand the High-Performance Computing (HPC) and Research Computing needs of Iowa State to make the ISU community an exceptional place to work, teach, research, and learn.
The HPC team, consisting of 10 full-time professionals, supports Iowa State University clusters and researchers from multiple disciplines, and in addition manages a US Department of Agriculture HPC facility under a research agreement. Being part of the team offers excellent opportunities for professional development through cross-training and provides the flexibility to take time off without the need to remain available 24/7. The employee in this position is subject to a USDA background check.
Ability to learn quickly and be a team player are critical for this position. The successful candidate will be mostly responsible for user support, assisting users with installing software packages, setting up job scripts and workflows, troubleshooting job failures, compilation issues, and job performance concerns, seeking help from other team members when necessary. Other duties include contributing to user documentation, organizing HPC-related workshops, and helping with software updates.
This is a 3-year term position with the possibility of renewal.
Hybrid work arrangements are allowed for this position.
Example of Duties
Assisting users with setting up job scripts and workflows.
Troubleshooting job failures and addressing job performance concerns.
Helping users installing research software (e.g., Python and R packages, creating containers, compiling code) in user space.
Resolving most customer problems and issues and responding to requests without escalation.
Documenting customer issues and recording actions using ticketing system.
Supporting university training and outreach activities, organizing and teaching HPC-related workshops.
Contributing to user documentation and self-help resources, ensuring the latest processes and standard methodologies are clearly communicated.
Providing training and/or direction to lower-level staff.
Leveling Guidelines
• Intermediate-level position with solid professional and/or technical skills working under general supervision to achieve goals
• Applies broad, working knowledge of the principles of the field to moderately complex, difficult, and varied problems and issues
• Exercises judgment within defined procedures and practices to determine appropriate action and resolve problems
• Responds to a broad range of inquiries and requests
• May provide training and/or direction to lower-level staff
• May lead projects of moderate scope and complexity
• Provides guidance to students
Appointment Type:Regular with Term Appointment (Fixed Term)
Proposed End Date or Length of Term:February 3, 2028
Number of Months Employed Per Year:12 Month Work Period
Time Type:Full time
Pay Grade:PS809
Application Instructions:To apply for this position, please click on “Apply” and complete the Employment Application. Please be prepared to enter or attach the following: 1) Resume/Curriculum Vitae 2) Letter of Application/Cover Letter If you have questions regarding this application process, please email employment@iastate.edu or call 515-294-4800 or Toll Free: 1-877-477-7485. Why Choose ISU? Iowa State Employees enjoy comprehensive health and work-life benefits, including medical and dental; as well as: • Retirement benefits including defined benefit and defined contribution plans • Generous vacation, holiday and sick time and leave plans • Onsite childcare (Ames, Iowa) • Life insurance and long-term disability • Flexible Spending Accounts • Various voluntary benefits and discounts • Employee Assistance Program • Wellbeing program • Iowa State offers WorkFlex options for some positions. WorkFlex offers flexibility on when, where, and how you do your work. For more information, please speak with the Hiring Manager.
Original Posting Date: December 17, 2024
Posting Close Date:December 30, 2024
Job Requisition Number:R16102
By focusing on the future and providing the best student experience possible, Iowa State attracts students and faculty who want to make a difference. With a comprehensive land-grant mission of education, research, extension and outreach, we produce scholars whose ideas change the world. And through Innovate at Iowa State , we provide innovative and entrepreneurial opportunities for students of all backgrounds. Located just 30 minutes north of Des Moines, the city of Ames was recently named one of the Top 10 cities in the U.S. for campus life and career opportunities.
Iowa State University is a welcoming, global, and culturally diverse community of students, faculty, and staff. Campus community members have a wide range of backgrounds and experiences and are committed to engaging with each other respectfully as outlined in the university's Principles of Community (https://www.iastate.edu/diversity-and-inclusion/principles-community) . Iowa State recognizes that diverse intellectual and philosophical perspectives are vital to innovation, critical thinking skills, and a dynamic academic community that fosters the land-grant ideals of putting science, technology, and human creativity to work.
All offers of employment, oral and written, are contingent upon the university’s verification of credentials and other information required by federal and state law, ISU policies/procedures, and may include the completion of a background check and/or a consumer credit check.
Iowa State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, genetic information, national origin, marital status, disability, or protected veteran status and will not be discriminated against. Inquiries can be directed to the Office of Equal Opportunity, 2680 Beardshear Hall, 515 Morrill Road, 515 294-7612, email eooffice@iastate.edu .
If you have questions about the application process please email employment@iastate.edu or call 515-294-4800 or Toll-Free at 1-877-477-7485 . Iowa State University provides reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should email employment@iastate.edu or call (515) 294-4800 or Toll-Free: (877) 477-7485 . TTY users are welcome to use the Iowa Relay Service number by dialing 7-1-1 or (800) 735-2942 .
General ISU compensation information can be found on the University Human Resources (https://www.hr.iastate.edu/careers/compensation) website. Please note that this is only a list of ranges and individuals will be paid commensurate with qualifications.