Job Information
Thomson Reuters Holdings Inc Associate Client Executive II in Ann Arbor, Michigan
The Associate Client Executive is primarily focused on leading the renewal efforts for existing accounts during renewal window and contributing to upsell sales motions within and outside the renewal window. This position is responsible for retaining existing client relationships in order to achieve client and revenue retention targets within an assigned territory or team.
About the Role
In this opportunity as an Associate Client Executive you will:
Meet and exceed targets of increasing customer retention and overall territory value ($10mil + across 2,000-3,000 accounts)
Meet and exceed upsell targets for existing customers, through coordination with sales counterparts (2-3 sales reps)
Review existing customer accounts, assessing needs, addressing concerns and presenting new products and/or services
Provide high quality account management and support to assigned accounts as defined by management
Communicate and coordinate retention activities with other groups as appropriate
Maintain a working knowledge of company products, special sales programs and marketing efforts
Maintain knowledge of internal business systems to efficiently gather and research customer information, provide accurate pricing and discount information.
Meet and maintain established customer outreach & meeting metrics
Coordinate new sales efforts with 2-3 Sales Executives
Develop client relationships and drive territory value
About You
You're a fit for the Associate Client Executive role if your background includes:
Experience working in an account management/sales or customer service environment
Knowledge of the Accounting & Audit industry is preferred
Excellent verbal and written communication skills including ability to interact professionally with internal and external customers
Professional attitude and strong service orientation
Highly motivated with the ability to meet scheduled deadlines in a fast-paced, service-driven environment
Effective analytical and decision-making skills
Strong organizational, problem solving, and time management skills
University/college degree may be preferred, equivalent experience may be considered depending on position/department.
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What's in it For You? At Thomson Reuters, our people are our greatest assets. Here are some of the benefits we offer for your personal and professional growth:
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance; company-wide Mental Health Days Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.
Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson