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Description:

Help Desk Support

Job Description

We are currently

seeking an enthusiastic and energetic IT Support Desk to join our team. The

candidate must have a broad knowledge of computer software, hardware and

networks. They will aid in resolving a wide range of issues and should be

comfortable and confident in basic problem-solving skills.

S/He will be the

first level of technical support when our customers reach out for help. As

such, it is imperative that the candidate is both technically inclined as well

as a patient and engaging individual. Personality is important – the ability to

have a casual and non-technical discussion to better understand the problem and

diffuse customer frustrations is a must.

Top Skills' Details

Years of

Experience: 1-2+ years in a help desk role

Top Skills:

-1-2+ years of help desk experience (enterprise help desk experience preferred)

-Experience with remote support tools

-Software/Hardware Troubleshooting

-ServiceNow Ticketing System

-Customer Service Exp

Nice to Have:

-4 year Bachelor’s Degree or equivalent professional experience

-Familiarity with basic networking (reading SQL queries)

-Documentation (flow charts)

-Presentation skills

-Technically Savvy/Driven

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.