Job Information
University of Michigan Patient Services Associate in Ann Arbor, Michigan
Patient Services Associate
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Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings
Responsibilities*
Provide clinic operational support to the Pediatric BMT and Hem/Onc team in a pediatric ambulatory care clinic setting.
Participate in a rotation of all jobs including check-in, check-out, cash collection, cash reconciliation.
Jobs include direct public contact, detailed complex patient scheduling via the Cadence scheduling system, coordination and scheduling of outside referrals and diagnostic testing, cash collection via the Cadence/EPIC.
The position includes the responsibility of verifying accurate insurance, guarantor, primary care and referring physician information.
This candidate will be responsible for verification and updating accurate patient demographic information.
All verification and updating duties must be performed in real time, during the patient visit either directly by Patient Services or via assistance from the Registration Department.
Individual must maintain an excellent rapport in person or via the telephone with patients, faculty, and staff, within a team setting.
Participate fully in the Lean in Daily Work (LIDW) model of continuous quality improvement.
Required Qualifications*
High School diploma or an equivalent of education is necessary.
2-3 years of experience
Clerical experience, preferably in a medical setting is necessary.
Basic experience and understanding of computer and e-mail systems.
Must have a solid knowledge of general office practices and ability to understand medical documentation, coding and diagnosis.
Strong interpersonal and communication skills are necessary.
Ability to manage stress effectively.
Ability to work well within a team setting.
Demonstrated active listening, written, verbal and information technology skills.
Desired Qualifications*
Associate Degree in a related field.
Experience with pediatric population.
Solid understanding of computer systems, and Microsoft Office applications.
Proficiency in Medical Terminology.
Clerical experience in medical hospital/office setting.
Previous experience with MiChart Cadence/Epic system.
Knowledge of University policies and procedures.
Experience working within a large, complex healthcare system.
Union Affiliation
This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.
Job Detail
Job Opening ID
243908
Working Title
Patient Services Associate
Job Title
Patient Services Associate
Work Location
Michigan Medicine - Ann Arbor
Ann Arbor, MI
Full/Part Time
Full-Time
Regular/Temporary
Regular
FLSA Status
Nonexempt
Organizational Group
Um Hospital
Department
MM Pediatric Hematology Oncolo
Posting Begin/End Date
5/24/2024 - 6/02/2024
Career Interest
Healthcare Admin & Support
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