Job Information
Thomson Reuters Holdings Inc Reference Attorney Remote in Ann Arbor, Michigan
Are you interested in being a go-to legal research expert trusted by professionals around the world?
Reference Attorneys play an important role in the global support of Thomson Reuters' products, with a primary focus on Westlaw, the world's leading provider of information to the legal community. If you excel at legal research, digging for answers, finding creative solutions to difficult issues and partnering with professionals, you may have what it takes to succeed as a Reference Attorney.
Every day brings a new challenge as Reference Attorneys research relevant and cutting-edge issues. We are expert legal researchers and use our knowledge of and experience with the law to help our customers find the answers they need. Reference Attorneys take pride in their research and problem-solving abilities and work hard to educate our customers on how to get the most out of Thomson Reuters' products.
Reference Attorneys work in a fast-paced, high-volume environment that continuously evolves to meet the demands of our customers while maintaining an industry-leading level of service. Our customers include top law firms, government agencies, and global corporations. We also partner closely with our sales and account management, editorial, and product development teams to connect our customers' needs with our business objectives.
About the Role In this opportunity as a Reference Attorney, you will:
Partner with customers in real-time, discuss their legal research projects, and craft research solutions tailored to their needs
Educate customers on research strategy, content offerings, and product functionality
Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction
About You You're a fit for the role of Reference Attorney if you have/are:
J.D. from U.S. accredited law school and bar admission from any U.S. state
Excellent communication and customer service skills
Computer and online systems proficiency with the ability to multitask while supporting customers via phone, live chat, and email
Open to feedback and working closely with management and training staff for continuous growth and development
Desired Skills/Experiences
1 - 2 years of prior legal experience preferred but not required
Prior customer service experience is helpful, but the key to success is the ability to:
Take ownership of difficult issues with confidence and definitive solutions
Proactively take initiative to seek creative solutions while balancing business interests
Be expressive, genuine, and friendly while working in a customer-facing role
Compensation: $28.51 Hourly + 5% Annual Income Bonus
#LI-VR1
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:
Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.
Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.<