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Acclaim Technical Services, founded in 2000, is a leading language, operations, and technology services company supporting a wide range of U.S. Federal agencies. We are an Employee Stock Ownership Plan (ESOP) company, which is uncommon within our business sector. We see this as a significant strength, and it shows: ATS is consistently ranked as a top workplace among DC area firms and continues to grow.

We are actively hiring a Senior Linux Systems Engineer / Systems Administrator with TS/SCI clearance and polygraph to join our Enterprise Services and Solutions Division working in Annapolis Junction, MD. You are a Senior Linux Systems Engineer / Systems Admin with solid experience administering in the Linux environment; Work will include virtual servers and storage; Needs to be someone well versed in Linux and can work with little direction. Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. Manages IT system infrastructure and any processes related to these systems.

Provides support to IT systems including day-to-day operations, monitoring and problem resolution for the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages Linux operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

RESPONSIBILITIES

• The Systems Engineer/Administrator shall possess the following capabilities:

• Provide support for implementation, troubleshooting and maintenance of IT systems.

• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.

• Manage the daily activities of configuration and operation of IT systems.

• Provide assistance to users in accessing and using IT systems.

• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.

• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.

• Provide support for the escalation and communication of status to agency management and internal customers.

• Optimize system operations and resource utilization and perform system capacity analysis and planning.

• Provide in-depth experience in trouble-shooting IT systems.

• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.

• Provide support for the dispatch system and hardware problems and remains involved in the resolution process.

• Configure and manage Linux (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.

  REQUIRED EDUCATION & EXPERIENCE

• Must possess an active TS/SCI clearance with polygraph

• Ten (10) years’ experience as a SE/SA in programs and contracts of similar scope, type, and complexity is required.

• Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional SA experience may be substituted for a bachelor’s degree.

• Although not currently required, DOD 8570 IAT Level II highly desired

  Equal Employment Opportunity / Affirmative Action

  ATS is committed to a program of equal employment opportunity without regard to race, color, ethnicity, national origin, ancestry, citizenship, sex, pregnancy, marital status, sexual orientation, gender identity, age, religion/creed, hairstyles and hair textures, handicap/disability, genetic information/history, military/veteran status, or any other characteristic or condition protected by federal, state or local law. It is the policy of ATS not merely to refrain from employment discrimination as required by the various federal, state, and local enactments, but to take positive affirmative action to realize for women, people of color, individuals with disabilities and protected veterans full equal employment opportunity. We support the employment and advancement in employment of individuals with disabilities and of protected veterans, and we treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.

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