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Manager Strategic Employee Relations

The incumbent will be a Strategic Employee Relations Manager with a focus on solutions, utilizing analytical and strategic thinking to direct their team and client relationships. Incumbent will partner with all levels of the organization and mentor SER team on employee relations, acting as a Subject Matter expert (SME) for training, performance management, workforce planning, conflict resolution, change management, and the grievance and investigation processes.

Serves as a leader on major strategic HR projects as assigned by executive management. Manages collaborative efforts to improve processes and maintain ongoing programs such as Policy, Reductions In Force (RIFs), Engagement and other services and programs.

Demonstrates a high level of business acumen and data fluency by using a variety of communication methods appropriate to the audience and situation in reviewing trends, resolving concerns timely, and mitigating risk for the organization, and modeling Texas Health Resources Promise Behaviors. Performs other related duties as assigned.

Job Duties

Leadership/Operations Management:

Provides direct leadership to their team, including merit and performance reviews, training, mentoring and ongoing support of direct reports.

Management of cases submitted to ER including from Corporate Compliance, entities, and Senior Management, by opening the case, assigning an investigator, and tracking the case through completion as appropriate.

Provides consultative services to investigators related to investigations and reviews all reports to ensure that allegations have been appropriately addressed, through established Texas Health grievance policies and procedures in order.

Drives alignment amongst stakeholders with disparate views and agendas on creating solutions.

Uses excellent coaching, facilitation, and conflict resolution skills.

Models Promise Behaviors with the ability to listen deeply and influence employees and managers at all levels.

Coordinates and ensures execution of assigned Diversity, Equity & Inclusion projects are woven into the fabric of the system and assists with ongoing support of these initiatives.

Strategic Consultation

Researches, creates, and conducts training for Human Resources, Leaders, and employees in the areas of Employee Relations including, but not limited to, performance management, conflict resolution, as well as the grievance and investigation processes.

Serves as a trusted Business Partner by cultivating partnerships with Key Stakeholders and providing customer service through employee relations consultative services to all levels within the organization.

Conducts research, development, and implementation of system initiatives, serving as Project Leader and Change Champion and/or participating in projects for system initiatives.

Develops and implements best practices including process documents for HR. Reviews data such as investigation results, engagement, retention, and exit surveys and utilizes a gap analysis and SWOT approach to recommend appropriate process improvements and training.

Collaborates with other Strategic ER team members and THR Project Managers in the delivery and interpretations of ongoing programs and services, like policy.

Employee Relations Subject Matter Expertise

Is a subject matter expert in Employee Relations, with business acumen and knowledge of consulting frameworks.

Interprets policies and appropriate application, with awareness of impact and liability.

Uses data fluency to generates strategic insights to influence all levels of the organization.

Conducts investigations and strategic performance management processes and documentation.

Oversees investigations and grievances, managing escalations as needed.

Collaborates in the development of solutions for systemic or departmental issues revealed during the investigative process.

Reviews case documentation to ensure adherence to Texas Health policies and procedures, consulting with legal counsel as needed.

Closes the case with persons involved as well as conducts debriefs with Leaders, Human Resources and executive Leadership teams.

Education

Bachelor's Degree Human Resources, Business, or relevant field required

Master's Degree Human Resources, Business, or relevant field preferred

Experience

6 years relevant work experience to include at least:

-3 years progressively responsible Employee Relations, Generalist, or HR Business Partner experience and -3 years Employee Relations experience required.

1 year Supervisory experience in Human Resources in a health care setting required.

Licenses and Certifications (Either certification below is required within 2 years of hire)

PHR - Professional in Human Resources

SPHR - Senior Professional in Human Resources

SHRM-CP - SHRM Certified Professional

SHRM-SCP - SHRM Senior Certified Professional

Nationally recognized HR related certification

Skills

Displays analytical skills with ability to strategically use data, draw insights, prioritize, and influence decisions.

Displays excellent coaching, facilitation and conflict resolution skills.

Displays business and people acumen and knowledge of consulting frameworks.

Proficient with office software applications e.g. Word, Power Point, Excel (intermediate level) and Outlook at an intermediate level.

Proficient at summarizing and reconstructing complex oral or written arguments in a coherent, logical manner verbally or in writing.

Why Texas Health?

At Texas Health Resources, our mission is “to improve the health of the people in the communities we serve”.

Our award-winning culture is a tribute to our amazing employees. We’re thrilled to be a 2023 FORTUNE Magazine’s “100 Best Companies to Work For®” for the 9th year in a row!

We strive to create an atmosphere of respect, integrity, compassion and excellence for all. We’re committed to diversity in our workforce, and our mission to serve spreads across ethnic, cultural, economic and generational boundaries. Join us and to do your life’s best work here!

As part of the Texas Health family and its 28,000+ employees, we’re one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.

Here are a few of our recent awards:

· 2023 Fortune’s 100 Best Companies to Work For® (9th consecutive year & we're one of only three health systems to be recognized.)

· Becker's Healthcare 2023 list of 150 top places to work in healthcare

· America's Greatest Workplaces for Diversity 2023 by Newsweek magazine (We’re one of only six healthcare employers in Texas to earn a spot on the list.)

· 2022 “20 Best Workplaces in Health Care” by Great Place to Work® and Fortune (8th consecutive year, 7th year as #1)

· 2022 Companies That Care® list by PEOPLE magazine and Great Place to Work®

Explore our Texas Health careers site (https://jobs.texashealth.org/) for info like Benefits (https://jobs.texashealth.org/benefits) , Job Listings by Category (https://jobs.texashealth.org/professions) , recent Awards (https://jobs.texashealth.org/awards) we’ve won and more.

Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities.

We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.