Job Information
Sundyne LLC Aftermarket Parts Manager in Arvada, Colorado
It's fun to work in a company where people truly BELIEVE in what they are doing! Headquartered in Arvada, Colorado with operations and presence in Europe, the Middle East, India, Asia, Japan and China, Sundyne is a global manufacturer of precision-engineered, highly reliable, safe and efficient centrifugal pumps and compressors for use in chemical, petrochemical, hydrocarbon, hydrogen, pharmaceutical, power generation and industrial applications. Sundyne is the world leader in delivering low-flow, high-head integrally geared centrifugal pumps and compressors, safe and leakage-free sealless magnetic drive centrifugal pumps and diaphragm compressors. Sundyne pumps and compressors are available in API, ANSI/ASME, ISO and other industry compliant designs. To learn more about the Sundyne family of precision-engineered pumps and compressors, please visitwww.sundyne.com.
The Aftermarket Parts Manager oversees a team of Aftermarket Account Representatives in their daily operations. This position implements programs and processes that enhance the end user's customer experience.
Job Duties & Responsibilities Manage an international team of Aftermarket Account Representatives to ensures compliance to company guidelines particularly related to quality and quantity of service. Provide leadership and development of employees including monthly one-on-ones to ensure team member's voice for change is being heard leading to highest employee satisfaction. Monitor communication between representatives and customers to ensure the highest level of service is provided and required deadlines are achieved. Develops sense for market pricing through communication with Channel Partners. Responsible for team's parts pricing compliance to policy and manages approval of discounting requests. Reviews all quotes over established limits for market sensibility before release to customers. Extracts data from Enterprise Resource Planning (ERP) system - JD Edwards, and Customer Relationship Management systems to prepare trend reports used by various organizations to monitor team and Channel Partner performance and the overall health of the Aftermarket parts business. Monitors team loading to ensures the highest level of customer service. Ensures team issues Return Material Authorizations and maintains and approves the related Channel Partner authorized credits. Reviews mechanical drawings to extract part naming nomenclature and materials used for part manufacturing. Participates in weekly Sales team calls and provides resource or pricing support for their requests. Ensures team is informed of changes to company products and services, provides technical and administrative training to minimize errors while maximizing performance. Identifies and works on opportunities to improve department efficiency and makes recommendations to the Aftermarket Director or other internal organizations. Lead execution of the defined business strategies by proactively defining, measuring, executing and improving the processes for the Aftermarket business unit. Primarily a team management role and also an individual contributor providing customer support in collaboration with the team for quoting, order entry, pricing, and international export compliance. Works with internal services organizations to ensure that the Channel Partner network has the skills/knowledge needed to quote and order parts through the e-commerce system. Responsible for team safety, ethics, and other legal compliance in alignment with Sundyne policy. Assists with department budget preparation and manages to that budget throughout the year. Occasional support is required outside normal business hours to maintain customer service excellence. May require travel on an infrequent basis to our Channel Partner or end user customers.
Supervisory Responsibilities Hires and manages team of Aftermarket Account Representatives. Trains employees in Afterma ket policies, procedures, and best practices. Organizes and oversees the schedules and work of the team. Conducts timely and constructive performance evaluations. Handles discipline and termination of employees as needed and in accordance with company policy.
Successful Candidate Will Have Experience leading a diverse customer service organization. Unparalleled commitment to customer service excellence. Experience with an Enterprise Resource Planning (ERP) system. Advanced skills with data extraction and spreadsheet manipulation. Experience in delivering lean results using six sigma and other lean techniques. Ability to communicate effectively at all levels of the organization (internal/external). Adept with schedules, budgets and product costing while driving on time delivery and quality. Possess a strong sense of urgency to drive Sundyne's vision and mission. Strong interpersonal, professional, technical, business, commercial and financial skills. Ability to make sound decisions in situations that are ambiguous or time sensitive.
Desired Credentials Bachelor's degree 3-5 years of experience in a technical customer service environment 2 years prior experience managing people. Strong leadership and team building skills. Open to and able to manage through change. Outstanding written and verbal communication skills. Strong competency with Microsoft Office Suite.