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Job Details Level Experienced Job Location Lutheran Village of Ashland - Ashland, OH Position Type Full Time   Salary Range $70,000.00 Salary/year Job Category Sales Director of Sales GENERAL SUMMARY: Under general supervision, this position is responsible for managing and implementing all aspects of the sales process for Lutheran Village (LVA) and community outreach for The Good Shepherd (TGS) to achieve community occupancy and sales goals. This position is responsible for developing and fostering relationships with potential residents, family members, decision makers and referral sources including hospitals and Long-Term Acute Care Hospitals. This position, and also coordinates all aspects of the move-in process for Lutheran Village of Ashland ESSENTIAL DUTIES AND RESPONSIBILITIES: Leads community sales activities for LVA, by effectively moving prospects through the sales process to close. Analyzes occupancy trends, market/competitor research and trends, data, and length of sales cycle to determine the necessary sales activities to achieve occupancy goals. Develops and maintains relationships with potential and existing referral sources and community members. Manages all facets of the sales process for LVA including but not limited to: Conducting personalized meetings and tours, identifying and responding to customer needs by demonstrating benefits and solutions Responding to and following-up in a proactive and timely manner with prospective residents, providing information or materials on a timely basis and appropriate format; and Conducting external sales calls and presentations to effectively present LVA as viable solution to meeting needs and solving problems. Coordinates and conducts community outreach activities to educate potential referral sources of the services and bed availability at TGS. Coordinates with TGS admissions and clinical departments to assist with referred residents. Able to visit referral sources and potential referrals as the TGS clinical liaison. Manages and coordinates move-in process for incoming residents including facility readiness (apartment management/ room readiness, assisted living service coordination); facility welcome/orientation; and completion of lease and move in paperwork in accordance with organizational standards and requirements. Develops and maintains resident referral program to generate referrals from residents and their families. Helps monitor the community, model apartments and outside grounds to ensure that the community is always tour ready. Tracks and accurately maintains ongoing sales and lead data in the customer relationship management system including tracking referral sources, communications, tours, inquiries, wait-lists, accommodations, and closings. Monitors progress and makes adjustments to sales process as necessary to increase likelihood of success. Develops, manages, and monitors the marketing budget in conjunction with LSS corporate Marketing and Communications Department. Reviews and analyzes budget on a monthly basis and makes adjustments as necessary. Develops, plans and implements special events designed to attract prospects and professional referral sources. Monitors conversion ratios regarding engagement with direct referrals, prospect calls and tours, and collects and analyzes data to prepare regular reports. Provides frequent sales performance information to management. Meets or exceeds the sales activity standards including quotas for lead base follow up calls, appointments, on-site and off-site sales activities, and other sales related performance metrics. Performs all other duties as assigned. REPORTING RELATIONSHIPS SUPERVISES: N/A EDUCATION: Bachelor's degree in business, marketing, hospitality, gerontology, clinical or an e