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Description

Purpose:

The Infrastructure Operations Center (IOC) is responsible for 24x7x365 monitoring and problem resolution related to the Technology Organization Infrastructure. These infrastructure components include but are not limited to mainframe systems, distributed computing systems, network and telecommunications systems.

Job Summary:

This is a frontline infrastructure analyst position responsible for monitoring and managing distributed computing environment consisting of the IBM mainframe, Windows servers, Unix/Linux servers, web applications, Enterprise Storage, and Oracle and SQL Server databases. This includes monitoring, diagnosis, and resolution.

Job Requirements:

• Fundamental knowledge of the functionality of infrastructure event management tools, in addition to the support tools and resources available to the frontline for resolving problems.

• Ability to interface and coordinate repair efforts with external vendors and companies that are utilized as partners or service providers.

• Responsible for working as a team with multiple Southern Company systems groups and the Technology Organization to ensure the overall integrity of the computing/mainframe networks.

• Provide centralized monitoring, first line problem diagnosis and resolution for computing systems and mainframe technologies including batch streams on both the mainframe and open systems (Windows, Unix/Linux).

• When responding to events, the frontline analyst must carefully track and document all issues and resolutions in detail as a permanent record.

• Monitor backup processes associated with disaster recovery for business-critical applications.

• Provide first line problem determination and recovery for abnormal termination (abends) of applications.

• Continuously identify process improvement opportunities with frontline tools, processes, and troubleshooting documentation.

• Detailed, in-depth troubleshooting of events that involve the health and availability of the computing/mainframe environment.

Competencies:

• In-depth knowledge of computing systems/mainframe troubleshooting techniques and concepts.

• Practical experience working with computing systems/mainframe ancillary equipment and respective alarm information.

• Working knowledge of the Netcool application.

• Working knowledge of computer systems/networks:

o Windows physical/virtual/clustered servers

o UNIX/Linux servers

o Exchange servers

o SQL databases

o Oracle databases

o Internet Information Services (IIS)

o Distributed File System (DFS)

o IBM mainframe

• Working knowledge of IBM Mainframe:

o z/OS – IBM Operating System

o Multiple Virtual Storage (MVS) console

o Customer Information Control System (CICS)

o Integrated Database Management System (IDMS)

o DB2 Subsystems

o Batch throughput

o Time Sharing Option (TSO)

o Interactive System Productivity Facility (ISPF)

o Job Control Language (JCL)

o Job Entry Systems 2 (JES2)

o MQ Series

o OPS/MVS

• Working knowledge of Production Application Support tools and Automated Schedulers:

o CA Jobtrac

o vDirect

o Connect Direct

o CA AutoSys

o BMC Control-M

Characteristics:

• Responsible for modeling behaviors that support Southern Company’s efforts in diversity, equity, and inclusion.

• Demonstrate Our Values which are Safety First, Unquestionable Trust, Superior Performance, and Total Commitment.

• Strong analytical and troubleshooting skills.

• Possess attention to detail.

• Professional oral and written communication skills.

• Excellent listening and comprehension skills.

• Ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments.

• Ability to build relationships and work in a team atmosphere.

• Ability to provide and accept feedback.

• Communicate progress, problems, and best practices to management and team.

• Embrace change.

• Work proactively.

• Take ownership and initiative.

Skills

windows, batch jobs, linux

Top Skills Details

windows,batch jobs,linux

Additional Skills & Qualifications

Education / Experience:

• An education in Computer Science, Computer Information Systems, or related field and/or 5 years’ experience in a mainframe and/or computer systems environment are highly desired for this position.

• Previous experience working in 24x7x365 operations is highly desirable.

• Preference will be given to candidates that hold a current Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE), Red Hat Certified System Administrator (RHCSA) and/or Oracle Linux Systems (OCA/OCP) certifications.

Experience Level

Entry Level

Pay and Benefits

The pay range for this position is $20.00 - $40.00

• Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Atlanta,GA.

Application Deadline

This position will be accepting applications until Jan 24, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.