Enable America Jobs

The Manager, Technical Training Delivery is specifically responsible for Equipment & Technical Training in North America on all Fountain Machine platforms including Freestyle and Legacy. Instruction will be delivered on new and existing platforms to a regionally assigned grouping of Service Providers. Specific responsibilities include, but are not limited to, delivering training in group settings virtually or in-person as well as working closely with SOMs and Service Provider leadership to analyze performance metrics, identify performance gaps, and recommend learning experiences to address those gaps. Additional responsibilities include technical expertise and advising on equipment with non-technical associates. This role requires up to 75% travel to conduct in-person workshops in addition to virtual class delivery from the Atlanta office.

What You'll Do for Us

• Provide support, mentorship, training, and guidance to individual service technicians as well as in a group setting.

• Build a positive learning and working relationship with service technicians.

• Serve as technical expert on all Coca-Cola dispenser equipment.

• Deliver virtual and in-person learning experiences using the latest technologies and adult learning methodologies.

• Employ effective coaching methodologies to analyze and diagnose performance gaps and prescribe a learning plan to address defined gaps.

• Conduct technical ride alongs with service technicians to gain insight into trends related to technical issues, consistent performance gaps, and opportunities to enhance existing learning experiences.

• Partner and collaborate with senior business leaders to understand and impact various performance metrics related to service technician performance.

Qualifications & Requirements

• 8+ years of direct technical experience with beverage dispensing equipment or demonstrated technical expertise in similar areas.

• 5+ years of direct experience in individual and group coaching and facilitation in-person and in a virtual setting.

• 3+ years of experience with data analysis and performance improvement plan or learning plan development.

• Ability to travel up to 50%.

What We Can Do for You

Large & Connected Network: Ability & exposure to cross-functional connected teams across the country & globe allow you to enhance and maintain global connections that allow us to move faster and learn from others.

Innovative Technology: We utilize and lead the market with our large supply chain network and state-of-art technology we use each day.

Skills:

Data Analysis; Talent Development; Agile Project Management; HR Process Improvement; Change Management

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.