Job Information
Crawford & Company Client Account Manager in Atlanta, Georgia
Excellence In Everything We Touch
Position Summary
Generate new business, sustain existing client revenue through client relationships, utilization of marketing and sales materials, formal client presentations, and developing proposals.
Enhances customer satisfaction and increases sales and claims assignment opportunities through establishment of customer relationships and performance of account management activities.
Responsibilities
Client Relationship:
Establishes relationships and manage pre and post-sale client relationship to maximize product extension sales to existing customers
Maintains a high proficiency/knowledge of all organizational workflows, and associated management tools.
Maintains scheduled telephone and/or personal contacts with client established program point of contact(s) with focus toward increasing their business.
Analyzes program reports to identify client opportunities to build and establish rapport on increasing digital program utilization.
Maintains and updates accurate information in the company’s Salesforce.com and operating system.
Analyzes program performance data and prepares client reports.
Serves as a liaison between clients and operations for quality, timeliness, or other program issues.
Follows up with clients to ensure assignment issues have been corrected.
Assists in the implementation and training for new client programs.
Strategy:
Develops sales plans, procedures, and strategies.
Drives interest and sales through strategic selling techniques.
Remains current and aware of market trends--competitive practices and customer needs.
Explores and probes appropriate client contracts for increased business opportunities and program expansion of services.
Participates as needed in key client stewardship meetings as determined by management.
Provides monthly/quarterly internal status reports on program growth action plan.
Keeps others informed verbally and in writing of activities and problems within assigned area of responsibility; refers matters beyond limits of authority to manager.
Must partner with other divisions for total client solutions.
Other:
Always upholds the Crawford Code of Business Conduct.
Administers and upholds Crawford Personnel Procedures
Requirements
Requires a bachelor's degree in Business or similar specialty, or an equivalent combination of education and experience.
5+ years of client management and contact (call) center experience or equivalent
Requires some overnight travel
Must complete continuing education requirements as outlined by Crawford Educational Services and other identified training as need.
Exceptional understanding of insurance, contact centers program procedures and processes.
Exceptional verbal communication and writing skills.
Persuasiveness.
Exhibited understanding of electronic claims management systems and contact management systems.
Exceptional time management skills and ability to work well independently.
Strong commitment to client satisfaction.
Established time management capabilities.
Understanding of the sales and marketing process.
About Us
Why Crawford?
Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.
When you accept a job with Crawford, you become a part of the One Crawford family.
Our total compensation plans provide each of our employees with far more than just a great salary
Pay and incentive plans that recognize performance excellence
Benefit programs that empower financial, physical, and mental wellness
Training programs that promote continuous learning and career progression while enhancing job performance
Sustainability programs (https://www.crawco.com/about/social-responsibility) that give back to the communities in which we live and work
A culture of respect, collaboration, entrepreneurial spirit and inclusion
Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.
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Posted Date2 weeks ago(4/23/2024 7:55 AM)
Requisition ID2024-25210
Job LocationsUS-GA-Atlanta
Position TypeRegular Full-Time
CategoryBusiness Development
Business UnitCUS_Loss Adjusting US