Job Information
Witham Family Hotels Front Desk Agent in Atlantic Oceanside, Maine
Are you passionate about delivering outstanding guest service and enjoy solving problems? As a Front Desk Associate at the Atlantic Oceanside Hotel and Event Center, you will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service throughout their stay.
By embodying the essence of hospitality, you will provide personalized and attentive service, ensuring each guest has a seamless and delightful experience. Your responsibilities will include making and confirming reservations, registering and assigning rooms, issuing room keys or cards, collecting payments, and addressing any questions or needs our guests may have.
Work in the serene ambiance of Bar Harbor, surrounded by breathtaking waterfront views! Join a hospitality team that values assistance, teamwork, and ensures your success in this integral role. Explore opportunities for professional growth within our expanding resort family.
We are a family-owned independent resort, committed to providing a haven of hospitality and relaxation by the waterfront in Bar Harbor. Recognized as one of the Best Places to Work, we prioritize fostering an inclusive workplace where your support and collaborative spirit can shine.
We are an equal opportunity employer, and we believe that our strength lies in our differences.
You will be working your magic on a full-time year-round basis. Your schedule will average 35-40 hours per week. Your schedule may include early mornings, late nights, evenings, weekends, and holiday hours. Overtime may be available and will be paid in accordance with federal and state laws.
You will earn between $17 and $23 per hour, based on your experience and skills.
What you may not know is that we also have amazing benefits and perks:
Start earning PTO (Paid Time Off), up to 136 hours in your first year (prorated based on hire date). The more years you spend with us, the more PTO you earn!
Health Insurance – multiple Aetna Health plans, we pay 80% of the cost, including if you select the family option!
Dental And Vision Insurance - Our dental plan is amazing - you get up to 4 cleanings a year and so much more. We pay 80% of the cost. We have recently added Vision Insurance to our benefits plan, as well!
401(k) plan – up to 4% match.
End of Season Bonus.
Heating savings program in partnership with Irving - save on heating oil and propane.
Core Values Program – earn points for branded swag!
Life insurance and Accident, Death & Dismemberment policies – we cover the first $10,000, with additional voluntary coverage available.
Short-term disability at no cost.
Referral Bonus – up to $1,000 per new full-time employee you refer.
Discounts on hotel stays (our portfolio, and at selected New England Inns & Resorts collection hotels), dining, and spa services.
Employee Recognition Programs.
Employee Assistance Program (EAP) – Experienced counseling, free & anonymous.
Employee Relief Fund – Financial support for unexpected situations. Mostly funded by our awesome teammates!
Annual Flu Shot Clinic.
Witham Family Hotels Gala – an annual event that recognizes YOU!
Be part of a company that gives back - The Witham Family Hotels Charitable Fund just donated the millionth dollar to a local organization.
Essential Duties
Welcome Guests: Greet guests warmly, answer questions, share local tips, and handle special requests.
Manage Reservations, Arrivals, and Departures: Handle reservations, check-ins, and check-outs smoothly, and suggest upgrades.
Sell Rooms: Promote amenities, sell rooms to walk-ins, and find alternatives if we're full.
Provide Guest Assistance: Resolve guest issues quickly, deliver extras, and share local recommendations.
Work Closely with Team Members: Collaborate with the team, communicate well, and always offer a helping hand.
Run Reports and Organize the Space: Keep the front desk area tidy, stock items, update logs, and manage records.
Other Essential Duties:Ensure top-quality work and follow all procedures and policies.
Skills Required
Hotel Savvy: Understanding of hotel operating procedures.
Property Guru: Strong knowledge of our amenities, services, and facilities.
Communicator Extraordinaire: Excellent oral and written communication skills.
Detail-Oriented: Superb organizational skills and keen attention to detail.
Guest Focused: Strong customer service orientation with a proactive problem-solving approach.
Tech-Smart: Proficient with, or able to quickly learn, reservation systems and basic computer applications.
Flexible Team Player: Ability to take directions, give instructions, and adapt easily. Work well as part of a team, communicating positively with teammates and guests.
Required Education and Experience
High School diploma and/or equivalent work experience preferred. Three months of guest service experience at a high-end hotel, resort, private club, or in an office environment is preferred. We will train the right candidate.
Physical Demands:
Extended periods of standing and working on a computer, walking, and some bending, lifting, twisting, carrying, kneeling, reaching, feeling and working. Ability to perform repetitive motions, talk, to reach, handle, grasp and communicate. Frequent computer keying using both hands and viewing material on a computer screen.
Must be able to lift up to 15 pounds.
Extended workdays may be required to accomplish tasks and meet workload demands during peak periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Performance Measurement
90 Day performance review, annual performance review, attendance, productivity, feedback from others, etc.
If you have a passion for guest relations, a supportive mindset, and the desire to contribute to a positive guest experience, we invite you to be a key player in our waterfront hospitality team! Apply now and assist in elevating the Front Desk Experience by the Waterfront!