Job Information
Fireside Home Solutions Call Center Customer Service Representative in Auburn, Washington
Position Type: Full-time; Hourly
Location: In-Office; Auburn, WA
Wage Scale : $18.00 – $26.00 per hour
Benefits: Full-time Regular Employees (and their families) can enroll in medical, dental, vision, basic life insurance, and 401K. Employees will also accrue 80 hours of vacation per year for the first 9 years and eight paid holidays throughout the calendar year
Responsibilities:
Answer all inbound calls from homeowners
Assist homeowners with trouble shooting of fireplaces and garage doors
Maintain all orders and parts
Schedule and dispatch service technicians
Assist with sales
Route and confirm jobs
Ensure messages are constructive and will be interpreted correctly
Meet deadlines and offer support to team members
Maintain an organized filling system of interactions with customers
Ensure every customer is followed up with properly and in a timely manner
Accurately process orders, application forms, requests and update transactions status
Work with Customer Care team to accurately maintain customer database
Requirements:
High school diploma, GED or equivalent
Prior experience working in construction, HVAC, fireplace or garage industries is a plus
Excellent verbal and written communication skills, good organizational skills and professional telephone skills
Data entry experience is a plus, but not required
Organizational, time management and customer service skills
Strong analytical skills and attention to detail
Regular attendance is required
Why get your Career started with Fireside?
With locations in both Oregon and Washington Fireside is the Northwest premier provider of fireplace hearth products and garage doors, specializing in the service and installation of quality fireplaces, garage doors, BBQ, fire-pits and more. We are a growing company that has been in business over 30 years. We pride ourselves in employee training, our Fireside Five Values, and encourage employee growth within the company.
Fireside is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ancestry, pregnancy, age, sexual orientation, gender identity, marital status, protected veteran status, medical condition or disability, or any other characteristic protected by law.
Safety | Professionalism | Accountability | Customer Experience | Effective Communication