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Kuehne+Nagel’s Road Logistics Division is looking for an Operational Key Account Manager to join the team.

Your Role

Responsible for the operational management of one of our domestic Key Accounts, you will be responsible for all aspects of the day-to-day activities of the account, including operational management, sales and financial performance. This role requires someone who can build and maintain strong relationships and deliver on agreed KPI’s. The role will also be responsible for leading, motivating and developing a small team.

Your Responsibilities

• Oversee the execution of Road Logistics consignments for the dedicated account, through booking, monitoring and following up the relevant parties

• Deliver high quality operational management for the allocated account with a focus on ensuring KPIs are met

• Develop strategies and process improvement initiatives to develop and maintain the overall performance of the account

• To create and deliver content, including reporting and analysis for weekly/monthly/quarterly review meetings

• To provide training on KN tools, products and systems to the relevant stakeholders within the account

• Provide guidance, support and be the go-to person for both internal parties, the customer & the customer’s suppliers

Your Skills and Experiences

• In depth experience within the domestic transport industry

• Have an analytical mind-set; able to analyze information, identify problems and trends, and solve problems

• A desire to grow and consistently improve the relationship between KN and our Key Account

• Commitment to finding more efficient or cost-effective ways of doing things

• Proven track record in a client facing / client centric role

• Strong team player and ability to positively influence your colleagues

• Self-motivated and ability to work autonomously

• Confident and comfortable dealing with people at all levels

• Be customer focused and commercially astute

• Have strong resilience and the ability to recover quickly from setbacks

• Deliver a message of “can do” attitude – be constantly willing to go the extra mile to provide solutions for the customer

Why work for us?

We are proud to be a company that values the contribution our employees bring, and as such we provide some fantastic employee benefits;

• Fully subsidised health insurance for yourself and immediate family

• Gym membership

• Confidential EAP services

• Flu vaccinations, birthday cakes, Christmas gift and more!*Please note - we will only accept applications from those with current NZ working rights.With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies.As an employer, Kuehne + Nagel stands for equal opportunity and we are committed to diversity in our teams. We believe that you can make a valuable contribution to Kuehne + Nagel and look forward to receiving your application.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.