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This position facilitates the resolution of customer complaints (including all vehicles and online transactions) after a sale and is responsible for the timely and successful arbitration of vehicles between buyer and seller in accordance with auction and NAAA policies. This position also requires organization and management of sale-day activities including post-sale inspections and sale-day arbitrations.

Job Description:

Review customer complaints and mechanic reports about vehicle condition. Inspect the vehicle to determine the extent of repairs, if any, and authorize a second opinion, if necessary. Advise customers of the Auction policy and the complaint and arbitration process and facilitate the resolution/negotiation between the two parties. Mediate disputes and negotiate repair and/or pricing of disputed vehicles to arrive at a mutually acceptable solution and to keep vehicles sold. Have awareness of and resolve after-sale problems, such as issues with the title, mileage, frame damage, etc. Monitor and maintain accurate files for each arbitration case, and interact with Auction sales personnel regarding information on vehicle sales, etc. Act as a liaison with federal and state authorities regarding odometer rollbacks, salvage vehicles, etc. Promote the Auction and its services with customers to gain additional business including, but not limited to, post-sale inspections. Review customer claims to verify that they meet Manheim's National Arbitration policies and any account-specific guidelines; make/advise on financial decisions regarding arbitrations. Interface with all departments involved in the complaint including the fact-finding and investigative phases. Screen and input all qualified vehicles for post-sale inspection. Inform buyers and sellers on the process, cost, and timing for completion of all PSI or buyer claims. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence. Perform other duties as assigned by management.

Qualifications :

High School Diploma or equivalent required. Minimum of 3-5 years of automotive, mechanical, or body shop experience with complaint recording and resolution preferred. ASE certification, estimating preferred. A valid Driver's License and safe driving record are required. Strong verbal and written communication and organization skills required. Effective report writing and composition skills are preferred. Working knowledge of federal and state laws regarding the arbitration of vehicles. Regularly required to stand, walk, reach, talk, and hear. Frequently required to stoop, kneel, crouch, squat, and climb. Ability to lift 1-20 pounds. Vision abilities required include close, distance, and color vision, depth perception, and ability to adjust focus.

MSCOX

USD 19.13 - 28.65 per hour

Compensation:

Hourly base pay rate is $19.13 - $28.65/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Benefits:

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

Application Deadline:

About Cox Automotive

At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelera ing the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today!

About Cox

Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our be

Cox provides reasonable accommodations when requested by a qualified applicant