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WHO WE'RE LOOKING FOR

The Network and Systems Administrator III reports directly to the Director, Network Services. This position is responsible for advanced information technology systems infrastructure administration and support including regular administrative functions. This position designs and monitors the information technology systems infrastructure and optimizes its performance.Sets up, configures, and supports internal and/or external networks. Develops and maintains all systems, applications, security, and network configurations. Troubleshoots network performance issues and creates and maintains a disaster recovery plan. Recommends upgrades, patches, and new applications and equipment.

WHAT YOU'LL BE DOING

• Design, install, and maintain information technology infrastructure.
• Install new software releases and system upgrades.
• Establish metrics to monitor all aspects of the information technology systems infrastructure - health, performance, capacity, etc. according to industry best practices.
• Perform tuning and capacity planning to enhance performance of the information technology systems infrastructure
• Perform system and user analysis to plan and implement short/mid-range hardware improvements
• Assist with all system backups and recovery operations
• Maintain all user accounts and system access levels
• Ensure infrastructure security policies are implemented and maintained
• Perform system and user analysis to resolve advanced system problems
• Analyze, monitor and optimize information technology infrastructure performance
• Mentor other network administrators and other team members to facilitate business goals and agency processes
• Provide input to supervisor for process change, enterprise system priorities and team goals.
• Research emerging or alternate technologies and makes recommendations for long term technology roadmap.
• Manage maintenance and license agreements
• Lead the Network teams incident response efforts from the technology perspective and provide the content for the post mortem (root cause analysis) reports.
• Maintain hardware and software inventory
• Ensure infrastructure systems are documented according to approved standards
• Participate in the after-hours on call support rotation
• Provide customer focused service. Build positive and constructive relationships with business areas, customers, understand their needs, problems and provide timely communication and service.
• Partner with business to undertake full IT ownership of the systems and projects assigned and become proficient in the technical and functional aspects of these systems.
• Provide technical leadership on projects.Successfully lead tasks or projects as assigned. Provide leadership in working with technology vendors and implementation partners to implement technical solutions.
• Provide periodic reports to management.
• Prepare documents necessary to procure required systems, licenses, maintenance, and support. Ensure any renewals are completed before expiration and CapMetro is in compliance with any vendor licensing requirements.
• Perform other duties as required and/or assigned in support of the CapMetro Strategic Goals and the IT Vision, Mission, and Objectives aligned to these goals.

WHAT YOU BRING

• Bachelors degree in Computer Science or related field. Additional related experience may substitute for degree on a year for year basis up to four years.
• Five (5) years of progressively responsible experience in infrastructure applications, systems, and services. Five (5) years of experience in Windows server network and systems management.
• Experience with direct end-user support in a customer service role. Demonstrated dedication to customer service.
• An equivalent combination of education, experience, knowledge, skills, abilities, and other characteristics consistent with the required qualifications fo 9 years total required education and experience.
• This position requires the CJIS (Criminal Justice Information Services) security certification, training and background checks to access the CTECC (Combined Transportation, Emergency, and Communications Center).