Job Information
Principal Service Solutions Business Systems Analyst in Austin, Texas
Join our dynamic team as we transform the way high-tech companies work! Principal Service Solutions is a leading technical workforce provider entrusted to safeguard the quality of operations at companies large and small. Help us create innovative solutions that drive efficiency and unleash the power of the high-tech workforce around the world.
This is a long-term, full-time position with full benefits! Our benefits include medical, dental, vision, 401(k), PTO, and paid holidays.
Pay Rate: $35-40/hr.
Responsibilities:
Promptly learn and understand the system solutions, business processes, issues, and data challenges of Field Service.
Support business stakeholders and end users for SAP, CRM, and other satellite systems within Field Service.
Troubleshoot and resolve issues from relevant applications.
Prepare materials, documentation, and wikis for Business Systems processes and procedures for End Users.
Closely collaborate with end users and assess and identify best practices, innovation opportunities and process improvement solutions.
Communicate action needed from Field Service users, as needed.
Contribute and drive system improvements.
Translate business requirements into functional specifications and drive system improvements.
Lead testing efforts of new software releases and enhancement implementation from the end user perspective, working with developers and end users to ensure that business requirements are fulfilled.
Identify issues, track and manage them, and ensure that they are resolved in a timely manner.
Provide business requirements and coordinate with vendors on enhancement requests.
Review and provide feedback on proposed solutions’ functional design documents, business process flows, and other relevant documentations from vendors.
Create and deliver informative and well-organized presentations for business stakeholders, as needed.
Perform project management, planning and software implementation support activities in system application development, enhancements, implementation, upgrades.
Communicate with HQ counterparts for alignment on solutions and business processes.
Qualifications:
Highly preferred Bachelor’s degree or above, majored in computer science, information technology, or related area.
2+ years of experience in Microsoft Dynamics CRM or SAP SD module.
Proficiency in advanced Microsoft Excel.
Strong Project Management skills.
SharePoint experience, preferred.
Comfortable looking at data with Power Query or SQL.
Strong leadership skills with the ability to communicate effectively with key customers including Senior Management and HQ counterparts, ability to articulate system solutions in a concise and understandable manner.
A history of solving hard problems with creative solutions.
Able to explain technical concepts to teammates and non-technical colleagues.
Ability to work multi-functionally across different organizations and geographical locations.
Physical Requirements:
Most work activities can be performed in an office environment with little environmental or physical discomfort.
Some lifting, bending, stooping, and reaching occasionally is necessary.
Not a Remote position, must be able to be in office 5 days per week for the first 6 months
Hybrid role 3 days in office 2 days remote
They may be required to work overtime including weekends and holidays as needed.
Principal Service Solutions is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status
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