Job Information
AUSTIN HOUSING AUTHORITY Housing Eligibility Specialist II in Austin, Texas
The Housing Authority of the City of Austin (HACA) is looking for a motivated candidate to join a team that provides affordable housing and services to families and individuals in need of stable housing. The qualified candidate will coordinate service through the Housing Choice Voucher program and other rental assistance programs. HACA has been a leader in affordable housing in the City of Austin for more than 85 years. In partnership with the U.S. Department of Housing and Urban Development, local government entities, and numerous non-profit agencies, HACA provides access to safe, stable housing to over 20,000 individuals.
What you will do in this position:
- Coordinate rental assistance and services for clients in the Housing Choice Voucher program
- Implement the complete leasing cycle for assigned caseload, including issuing vouchers and requesting inspections, through lease-up and ongoing eligibility
- Conduct annual reexaminations, interim reviews, and other certifications, schedule appointments, collect documentation following the verification hierarchy, complete data entry, calculate rent adjustments, and notify residents and property managers of any changes in writing by the required due date
- Perform timely and accurate data entry and maintain organized client records in the digital file storage system in accordance with privacy and confidentiality laws and regulations
- Complete HAP contract execution with property managers, obtain leases, and ensure timely and accurate subsidy payments on the client's behalf in accordance with specific program regulations and deadlines
- Promptly respond to property manager, partner, or client inquiries via phone or email and provide guidance on program policies and procedures to maintain excellent working relationships
- Process clients for termination for program violations, expired vouchers, or voluntary withdrawals which includes obtaining any necessary support documentation
- Initiate fraud investigations and/or program abuse identified through the Enterprise Income Verification System or third party sources
- Prepare monthly reports to advise supervisor of caseload status
- Provide information to clients about available housing options and how to choose quality housing
- Provide clients with resources and referral information needed to work toward self-sufficiency
- Perform other duties as assigned by supervisor
More about this position:
Qualified candidates must possess:
Bachelor's degree