Job Information
Global Foundries Manager Customer Business Mgmt in Austin, Texas
About GlobalFoundries:
GlobalFoundries is a leading full-service semiconductor foundry providing a unique combination of design, development, and fabrication services to some of the world’s most inspired technology companies. With a global manufacturing footprint spanning three continents, GlobalFoundries makes possible the technologies and systems that transform industries and give customers the power to shape their markets. For more information, visit www.gf.com.
Summary of Role:The Manager, Customer Business Management is responsible for leading Customer Business Managers (CBM) as part of the extended foundry sales team. This team is responsible for sales and client support from pre-order to order fulfillment through invoice in achievement of customer satisfaction.
Essential Responsibilities:
Manage CBM to develop and maintain client relationships for day -to-day business operations related to forecast, order and revenue fulfillment
Provide escalation path for customers to address fulfillment issues by enabling CBM to solve complex problems with long-term solutions
Liaise with territory Sales management to ensure CBM provide proactive sales support for the tactical horizon
Proactively report to the Director, Customer Business Management weekly forecast, revenue, and order fulfillment status
Provide business analytics reports for assigned territory to the Director, Customer Business Management and to leadership forums as needed
Drive organizational improvement efforts as outlined by the Director, Customer Business Management
Collaborate with other Manager, CBM and the Director, CBM on specialty projects as well as quarterly Key Performance Indicator, Management By Objective and Sales Incentive Plan measurement and scoring
Other Responsibilities:
Train and onboard new CBM per Role Card responsibilities, which include:
Analyze client forecast and order rates
Align judged forecast inputs with Sales, ensuring internal forecast system accuracy
Analyze forecast vs actual revenue and backlog attainment
Liaison with client/fab for on-time order fulfillment from PO to supply to cash
Manage client product life cycle from production to end of life
Manage client master pricing list and internal system accuracy
Conduct weekly account team meetings, managing agenda, documenting minutes, and following up on actions
Conduct regular data accuracy audits of forecasting systems, ensuring CBM compliance to organizational standards
Perform all activities in a safe and responsible manner and support all Environmental, Health, Safety & Security requirements and programs.
Required Qualifications:
Education – Bachelor’s Degree from an Accredited College and or University in Business, Finance, Marketing or Engineering
Experience - Minimum 5-8 years in Sales or Supply Chain roles, with in-depth knowledge of the Semiconductor industry
Skills
Fluent (both written and verbal) in the English Language
Highly motivated, proactive, and self-sufficient
Strong planning and organizational skills, very detail-oriented
Effective communicator with outstanding written, verbal and presentation skills
Persuasive ability to “tell the story” by organizing/correlating large datasets
Highly proficient in Microsoft Office 365, including Outlook, Excel, PowerPoint, Teams/Sharepoint
Experience in people and project management, able to effectively supervise and motivate more junior team members
Experience in a hierarchical organization, able to manage both upwards and downwards
Ability to collaborate and manage cross-functionally within the organization
Ability to discern when to strongly lead versus when to escalate for executive backing
Travel – ability to travel up to 25%
Preferred Qualifications:
Education – Master’s degree in Business Administration, Finance, Engineering, Supply Chain
Experience – previous management experience in the Semiconductor industry
Skills
Experience with Kinaxis RapidResponse, Oracle and SFDC highly desirable
Program Management Professional
Expected Salary Range
$115,400.00 - $185,400.00
The exact Salary will be determined based on qualifications, experience and location.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at usaccommodations@gf.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
An offer with GlobalFoundries is conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.
GlobalFoundries is fully committed to equal opportunity in the workplace and believes that cultural diversity within the company enhances its business potential. GlobalFoundries goal of excellence in business necessitates the attraction and retention of highly qualified people. Artificial barriers and stereotypic biases detract from this objective and may be illegally discriminatory.
All policies and processes which pertain to employees including recruitment, selection, training, utilization, promotion, compensation, benefits, extracurricular programs, and termination are created and implemented without regard to age, ethnicity, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, sexual orientation, gender identity or expression, veteran status, or any other characteristic or category specified by local, state or federal law
Changing the world from the inside out
Join the team that’s moving the world forward.
What makes GlobalFoundries different? Our advanced operational and technology capabilities are made available through a global manufacturing network, anchored by facilities in Singapore, Dresden (Germany), Burlington (Vermont) as well as East Fishkill and Malta (New York).
At GF, we make things that matter — from the solutions that enable the way we live today, to the technologies that drive what’s possible for tomorrow.
Our people bring this power to life. A diverse and global team representing the best in the industry, we are united by our dedication to excellence and our desire to improve and empower the world.