Job Information
HEALTH AND HUMAN SERVICES COMMISSION Program Specialist V in Austin, Texas
Job/Position DescriptionProgram Specialist VServes as the Coordinator of the Employee Misconduct Registry (EMR). Develops, organizes, plans, and conducts all EMR program activity and services. Oversees, performs, and evaluates EMR operations to ensure effective achievement of goals and objectives. Provides hearings testimony, scheduled trainings and presentations of the EMR program.Communicates with and provides highly complex consultative services and technical assistance to program staff, governmental agencies, community organizations, and the general public.Works under general supervision of the Director of Credentialing and Registry Enforcement, with moderate latitude for the use of initiative and independent judgment.Essential Job FunctionsAdministers the EMR program. Provides leadership to the EMR and provides interpretation of state laws/regulations for applicable entities, referred individuals, administrators/directors, provider organizations, department legal staff, other agency staff statewide, and the public.Maintains the integrity of the EMR and makes timely and accurate registry entries. Assures timeliness of processing EMR referrals, notification, and management of workflow.Ensures quality assurance for all aspects of the EMR program.a) Continuously reviews referrals from regional staff to ensure compliance with program standards for accuracy and completeness.b) Monitors hearing outcomes to ensure incorporation of relevant findings into program practices.c) Makes timely and accurate registry entries.d) Provides feedback to referring staff and manager.Communicates, establishes, maintains, and coordinates applicable policies, forms and procedures with other state agencies and program areas to receive and process referrals and final dispositions to include on the EMR.Coordinates and conducts informal reviews (IRs) for individuals referred to the EMR and provides hearing testimony for assigned program area. Provides and conducts trainings and presentations for the EMR program Training, presentations, and testimony are a) prepared appropriately; b) delivered professionally; and c) testimony reflects an accurate representation of the facts, findings and requirements at issue.Identifies processes/procedures in need of change, enhancement, or creation to meet program goals. Develops action plans and recommends policy changes as needed.Collects, organizes and reports EMR statistical data.Works with Policy, Rules, and Training to achieve promulgation of program rules. Continuously reviews the referral process to a) implement mandated changes; b) identify efficiencies; and c) enhance effectiveness and makes timely considered recommendations for change.Acts as liaison with agencies and internal programs to explain and provide timely and effective guidance and technical assistance on agency and program requirements. Provides appropriate program documents and/or information as requested. Coordinates open records requests to ensure all media, legal, agency and public requests for information are filled in a timely manner.Registrations, Licensure Requirements or CertificationsN/AKnowledge Skills AbilitiesAbility to gather, assemble, correlate, and analyze facts; to devise solutions to problems; to develop and evaluate policies and procedures; to prepare reports; to market program(s); to communicate effectively; to draft effective and professional written correspondence; and to train others.Strong verbal and written communication skills and organizati https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=609477 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.