Job Information
HEALTH AND HUMAN SERVICES COMMISSION Strategic Operations Specialist in Austin, Texas
Job/Position DescriptionThe Texas Health and Human Services Commission (HHSC) Medicaid CHIP Services (MCS) division seeks a highly qualified candidate to fill the position of Strategic Operations Specialist. MCS is driven by its mission to deliver quality, cost-effective services to Texans. This position makes a significant contribution to MCSand#146;s mission by supporting the Director of Internal Operations in designing, integrating, and improving MCS administrative systems and processes. The ideal candidate thrives in an environment that emphasizes: teamwork to achieve goals, excellence through high professional standards and personal accountability, curiosity to continuously grow and learn, critical thinking for effective execution, and integrity to do things right even when what is right is not easy. Reporting to the Director of Internal Operations in the Strategic Business Operations (SBO) unit, this role will ensure MCS has the proper operational controls, administrative systems and reporting procedures in place to continuously improve the organizationand#146;s internal operations. The position accomplishes this through a constructive and collaborative style, guided by the objectives of the department and with their fellow SBO teammates. The Strategic Operations Specialist will perform highly advanced (senior level) project management, process improvement and coordination activities. This position works under minimal supervision with extensive latitude for the use of initiative and independent judgement. Performs other duties as assigned and required to meet the mission and goals of the Strategic Business Operations unit. Essential Job FunctionsWorks collaboratively across MCS to identify innovative and effective solutions for clients and staff.Assists with the development and maintenance of internal operating standards, processes, and practices that are responsive and adaptable to evolving business needs (25%)Serves as the MCS main point of contact for agency open records requests and records review, management, and retention activities. (25%)Serves as the MCS representative to cross agency workgroups focused on operational issues and supports needed interagency coordination for operational related requests or projects (15%)Assists with key operational reporting to ensure quality and consistency - including but not limited, to the divisionand#146;s operational plan, business continuity plan, open records tracking, and other ad hoc requests (15%)Supports MCS disaster planning and response and#150; including optimizing processes, guiding cross department and interagency coordination, timeline management, reporting, etc. (10%)Assists with the planning and implementation for large administrative, staff spacing, and operational changes (5%)Other duties as assigned (5%)Registrations, Licensure Requirements or CertificationsN/AKnowledge Skills AbilitiesAbility to work collaboratively across MCS to accomplish objectivesA keen attention to detail and the ability to implement creative solutions to problemsAble to balance team and individual responsibilitiesKnowledge of public sector operations, preferably specific to health and human services (HHS).Knowledge of process improvement techniques.Knowledge of project planning, implementation, and evaluation.Skill in developing various types of management reports and communicating technical information to be understandable.Skill in organizing and prioritizing workload and meeting deadlines for simultaneous tasks.Ability to develop and https://jobshrportal.hhsc.state.tx.us/ENG/CareerPortal/job_profile.cfm?szOrderID=608273 Copy the URL in the preceding sentence to an Internet Explorer browser to apply to the job directly through the Texas Health and Human Services Career Portal.