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Description

As a Tech Deployment System Integration (TDSI) Program Manager, you will play a critical role in ensuring the seamless delivery of integration services at the highest quality. You will work closely with upstream and downstream partner teams to coordinate, and organize deployments across the Amazon Fulfillment network, and maintain core KPIs. This role requires a combination of project management expertise, understanding of integration services, and the ability to thrive in a dynamic fast-paced, environment.

Key job responsibilities

Coordinate with stakeholders to ensure services are seamlessly delivered at the highest quality.

Track dependencies with partner teams to provide transparency and help identify penitential blockers.

Synchronize with resource managers, contractors, and TPMs, on schedules, assignments and labor planning.

Validate site readiness and risk.

Maintain continuity between the plan of record (PoR) and deployment portfolio.

Develop and implement metrics to track the overall performance of deployments.

Capture and maintain core deployment KPIs for deployments through standard mechanisms and tools

Ensure proper utilization of resources across the organization.

Oversee completion of monitor and control activities for services, including lessons learned, actuals, surveys, costs, and quality.

Consistently and clearly communicate between customers, product owners and engineers.

Demonstrate decision-making and complex problem-solving skills by proactively gathering data, considering multiple perspectives, and implementing effective resolutions.

Develop and maintain forecast models for deployments.

Perform lessons learned/retrospectives on the program to further optimize.

Ability to prioritize and meet tight deadlines.

Analyze data to drive decision-making and implement effective resolutions.

We are open to hiring candidates to work out of one of the following locations:

Arlington, VA, USA | Austin, TX, USA | Boston, MA, USA | Seattle, WA, USA

Basic Qualifications

• 5+ years of program or project management experience

• 3+ years of defining and implementing process improvement initiatives using data and metrics experience

• 3+ years of managing stakeholders in cross-functional project experience

• Experience using data and metrics to determine and drive improvements

• Experience working cross functionally with tech and non-tech teams

• Experience managing accounting/finance process improvement and/or technology projects with aggressive schedules

Preferred Qualifications

• 5+ years of driving end to end delivery, and communicating results to senior leadership experience

• 5+ years of defining and executing against program timeline & requirements experience

• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization

• Experience building processes, project management, and schedules

• PMP

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,800/year in our lowest geographic market up to $142,800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.