Job Information
STATE PRESERVATION BOARD Tour Guide - 6 part-time positions (Capitol Tour Office) in Austin, Texas
Primary Location: 1100 Congress Ave, Austin TX 78701 Job Type: Part-Time 20 hours per week; one weekend a month Hiring Rate: $16.00 / hourly; one additional dollar per hour for verified ability to present tours in a Foreign Language Salary Plan: A-11 Job Class (Code): Customer Service Representative I (0132) Job Posting: June 18, 2024- until closed (Positions will start on or after September 1st, 2024)
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Organizational
Overview:
[The Texas State Preservation Board (TSPB) was established for the purpose of preserving, maintaining, and restoring the State Capitol and the 1857 General Land Office, which houses the Capitol Visitors Center. Since that time, Agency operations have expanded to include: maintenance of the Governor's Mansion, operating the Bullock Texas State History Museum and the Texas State Cemetery. The TSPB provides educational programs centered on Texas history, government and culture for the benefit of the citizens of Texas and its visitors.]{calibri",sans-serif"=""}
[]{#Position_Summary:}
Position
Summary:
[The Tour Guide reports to the Tour Guide Office (TGO) Program Supervisor and serves as an information resource for callers and visitors to Capitol Square, the Governor's Mansion and the Texas State Cemetery. Conducts scheduled educational tours of Capitol Square, State Cemetery and Governor's Mansion following a scripted itinerary. [Performs entry-level customer service work.[ Answers the telephone, responds to inquiries and directs callers and visitors to appropriate personnel or locations. Disperses information to the public relating to the history and logistics of the Capitol and basic legislative processes of state government. Works under close supervision with minimal latitude for independent judgment. Displays excellent verbal communications skills and sound judgment. Maintains a professional, respectful and service-oriented focus when interacting with other employees, volunteers and the public. Being a Tour Guide is physically and mentally demanding. Tour Guides must be mentally, visually and verbally responsive to visitors questions and concerns. Must be able to pass a thorough background check. [*Work hours are based on the Agency's 365 day-per-year schedule and include weekends, some evenings and/or holidays, including on short notice. Must be available to work a minimum one weekend a month and holidays.]{#_Hlk150236659}]{calibri",sans-serif"=""}]{calibri",sans-serif"=""}]{calibri",sans-serif"=""}