Enable America Jobs

Description:

Our client is looking to hire a Desktop Technician to work onsite in Baltimore City. The customer is a smaller user base which means the support specialist role will be doing a variety tasks and will be responsible for taking escalated calls from the Tier 1. This could range from day to day technical support issues with users being unable to connect to the internet, their printer isn't working, specific issues related to the hardware or software applications of the organization. This person will also help with projects specifically around the Jira ticketing system. They currently using Jira but are not leveraging anything with the tool specifically how to create and generate reports to help create SLA, knowledge base documentation and helping to build out processes for the support desk which is not in place. This person will have the ability to bring ideas to the table on how to continue to improve and advance technology throughout the organization.

Top Skills' Details

1. Experience using any ticketing system (prefer Jira) to create reports that help to define standards across the helpdesk.

2. Ability to help resolve day to day technical issues that are coming through whether it is software or hardware related.

3. Minimum of three years of Deskside support experience (including Windows 10, Microsoft Office, Active Directory).

   About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.