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COMPANY SUMMARY:

CFG Bank, based in Baltimore, Maryland, is a leading financial institution serving the national healthcare and multifamily markets and the Mid-Atlantic region. As the 6th largest bank in Baltimore by deposits and the largest locally based, we've grown from $1 billion to over $5 billion in assets by 2023. With over 30 years of expertise, we rank among the top five healthcare bridge-to-HUD lenders in the country. At CFG Bank, we redefine banking by blending big bank capabilities with personalized boutique service. Recognized as "Best Place to Work" by the Baltimore Business Journal in 2022, 2023 and 2024, our primary goal is making each team member feel choosing CFG Bank was their best career decision. Join us for professional growth and a positive work environment that sets CFG Bank apart.

POSITION SUMMARY:

As a Teller at CFG Bank, you'll embody our commitment to exceptional customer service. Your role encompasses greeting customers warmly, providing efficient assistance, and handling basic teller transactions, including making deposits, payments, and account inquiries. You'll ensure accuracy and security while maintaining strict confidentiality. Additionally, you'll perform receptionist duties, such as answering phones, and managing contacts with vendors regarding building maintenance and repairs.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensures customers receive friendly, efficient service while adhering to bank regulations and minimizing risks.
• Responds professionally to customer inquiries, prioritizing confidentiality of accounts and transactions.
• Performs all-purpose teller duties at the teller station, including making check deposits, payments, and account inquiries.
• Conducts various branch settlement activities independently or with branch staff assistance.
• Ensures compliance with bank regulatory policies, including training coordination as directed.
• Maintains cleanliness and orderliness of the branch teller area and workstation, reporting maintenance issues promptly.
• Answers phones and provides general information or directs calls to appropriate departments.
• Contacts and manages relationships with vendors regarding building maintenance, repairs, and other facility-related needs.

QUALIFICATIONS AND REQUIREMENTS:

• High school diploma or equivalent with basic math skills and demonstrated time-management and organizational abilities.
• Preferred minimum of two to three years of related branch-banking experience.
• Ability to be cross-trained in Teller skills.
• Effective written and verbal communication skills for interaction with the public and colleagues across departments.
• Strong interpersonal skills essential.
• Proficiency in MS Word and Excel with computer literacy.
• Capable of lifting office supplies up to 40 lbs. and standing for extended periods during customer service.
• Flexibility to work varying hours, overtime, and occasionally cover staffing at other branches.
• Completion of all job-related training programs and attendance at staff meetings and other bank functions, including seminars and compliance meetings.

CFG Bank is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected characteristic. We are committed to ensuring a diverse and inclusive workplace, and all employment decisions are based on merit, qualifications, and business needs. If you require accommodations during the application process, please contact Human Resources.