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Description

RBS is looking for a Manager, Program Management who can lead (team of 4-7 Program as well as Operation Managers) Emerging Countries/New MarketPlace (MP) Launches and WW Selling Partner Experience (SPx).

New MP Launch team helps scaling up New and Emerging MPs’ work-streams through standardization and driving automation of operation processes while taking local nuances into consideration. This role will require close partnership with senior leadership teams across countries in NA, EU, India, and Sub Saharan Africa regions. Key success factors for this role will be to identify and standardize RBS scope for New MP Launches along with partner teams with an aim to deliver the highest ROI by implementing tech-first solutions based on business needs for New MP Launches.

RBS SPx vision is to make Amazon the most preferred, trusted, and efficient option by building a best in-class experience across all touchpoints in the Selling Partners journey. To achieve this, we will backwards from top pain points faced by SPs, collaborate with relevant Amazon teams, create value in areas that matter most and innovate on behalf of SPs, therefore improving SP satisfaction.

Key job responsibilities

MP launch:

1. Think Big and develop the strategic roadmap for New MP Launches involving unique and innovative customer solutions

2. Contributes to building scalable automation that can deliver productivity benefits with joint ownership between tech and program teams for the relevant RBS functions

3. Explore and understand how New MP Launch Program can multiply the business impact for the sake of our customers; if required, implement additional programs to drive broader and deeper scope for his/her team

4. Deal with ambiguity and adapt to changing priorities to lead the change, open to new ideas and have relevance and moderation quality as the top focus

5. Champion New MP Launch Program and hold team members accountable for progress on key program actions;

6. Creation of target metrics and reporting structure to demonstrate progress towards goals, provide new insights, and allow for regular updates to senior leadership

7. Earn trust of stakeholders through regular communication with senior management on status, risks, issues, and change control over driving effective written and verbal communication, leading meetings with Retail stakeholders and bring clarity to ambiguous situations.

8. Own internal and external stakeholder management at multiple levels - Retail Globalization Team, New MP Retail Leadership and RBS Program Owners, to understand the business requirements and drive strategic business decisions by influencing key stakeholders using data and structured analysis

9. Own 3 Year Plan of the New MP Launches Program to maintain long term success

SPx:

1. Advocate on behalf of Selling Partners in all engagements with SPS and Business teams.

2. Drive people, process, and technology initiatives to optimize the Selling Partner experience end-to-end.

3. Deliver program initiatives and improvements based on Selling Partner feedback and core SPS performance measurements.

Critical Skills to be Successful:

• Innovative thinking beyond constraints, open to experimenting on behalf of the customer

• Leader: Experience leading teams, whether directly or indirectly, to collaboratively deliver valuable results.

• Influencer: Innovative leader with the ability to identify opportunities and influence organizations to gain support and overcome resistance with data and persuasion.

• Driver: Ability to successfully deliver end-to-end programs, working through obstacles across multiple teams and organizations.

• Problem Solver: Ability to utilize analytical and problem-solving skills to work through complex challenges.

• Communicator: Ability to communicate clear and concise expectations and requirements with business and technology teams. Capacity to present well-reasoned and data-driven proposals in both verbal and written form.

About the team

The Retail Business Services (RBS) leverages technology to improve customer experience and selling partner experience while lowering Amazon’s cost structure. Vision of RBS is to accelerate Amazon’s flywheel by 1) improving the customer experience by fixing detail page catalog defects at scale, 2) improving selling partner listing quality to drive revenue and reducing fulfillment defects to drive profitability and 3) improving store operations efficiency by driving down cost of operations. The tasks handled by this group have a direct impact on customer buying decisions and online user experience.

We are open to hiring candidates to work out of one of the following locations:

Bangalore, KA, IND

Basic Qualifications

• 6+ years of program or project management experience

• 6+ years of cross functional project delivery experience

• 5+ years of working cross functionally with tech and non-tech teams experience

• Experience defining program requirements and using data and metrics to determine improvements

• Experience managing teams

Preferred Qualifications

• Experience managing, analyzing and communicating results to senior leadership

• 6+ years of working cross functionally with tech and non-tech teams experience