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Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Senior Manager - Service Design is responsible for overseeing the development and implementation of service plans and driving the service design process. With a focus on creating best-of-breed service solutions, this role ensures that services meet quality and client satisfaction requirements.

What you'll be doing

Key Responsibilities:

• Lead and oversee the development of service plans.

• Drive service design efforts and ensure quality and client satisfaction.

• Deliver service training and communication to client-facing staff and internal stakeholders.

• Identify and define the market scope and core functional coverage for each service within the portfolio.

• Create prototypes and document internal service definitions for new service offers and capabilities.

• Facilitate ideation and design workshops to validate needs and identify solution designs.

• Apply core design principles and best practices in design thinking, scaled agile, ITIL, and security to develop service solutions.

• Develop and maintain a service contractual framework.

• Develop and maintain a service design process framework.

• Produce and maintain all service design documentation, including Service Design Reference Architecture (SDRAs).

Required Skills and Qualifications:

• Strong knowledge of service lifecycles and product management disciplines.

• Exceptional problem-solving and analytical skills.

• Excellent verbal and written communication skills.

• Strong relationship management and collaboration skills.

• Proficiency in systems thinking and critical thinking.

• Ability to make logical and strategic decisions.

• Familiarity with IT operations and related technologies.

• Strong documentation and business requirements skills.

• Ability to engage with stakeholders and influence decision-making.

• Strong organizational and project management capabilities.

Required Experience:

• Bachelor's degree in Business Management or equivalent qualification.

• Certified in Scaled Agile and Leading SAFe.

• ITIL Foundation Certificate V3 or equivalent.

• Certification in human-centered design/design thinking.

• Significant experience in a similar position within the technology industry.

• Track record of managing the implementation of new products or product lines.

• Experience managing service roadmaps.

Workplace type :

Hybrid Working

About NTT DATA

NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.