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Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

In this Site Reliability Engineer role, you will work closely with several Data Centers, the entire Cloud organization and IBM vendors to support, maintain and operationally improve the IBM cloud infrastructure. You will focus on the following key responsibilities:

• Monitor the health of production and test systems 24x7

• Ability to respond promptly to production issues and alerts 24x7

• Execute changes in the production environment through automation

• Partner with other SRE teams and program managers to deliver mission-critical services to the market

• Support development of new and existing capabilities for our compute, storage and network infrastructure services

• Implement and automate infrastructure solutions that support IBM Cloud products and infrastructure

• Support the compliance and security integrity of the environment

• Work with Engineering to:

• Provide initial assessment and possible workaround of production issue

• Troubleshoot and resolve production issues

• Work with Support and Development teams to:

• Identify and resolve issues

• Discuss and plan integration tasks

• Provide technical escalation support for other Infrastructure Operations teams

Required Technical and Professional Expertise

• Excellent written and verbal communication skills.

• Person willing to work in shift or take call out responsibility for production issues

• 8+ years' experience in hands-on production administration of large systems and environment

• Experience establishing and improving procedures within a mission critical environment

• Must be efficient in writing and debugging scripts

• Must be extremely comfortable using and navigating within a Linux environment

• Ability to do low level debugging and problem analysis by examining logs and running Unix commands

• 5+ years of experience in Monitoring Technologies, Virtualization Technologies and Automation / Configuration Managements

• Monitoring technologies: Zabbix (preferred), SysDIG, Grafana, Nagios, Splunk, etc. (at least one)

• Virtualization technologies: Citrix Xen Hypervisor (Preferred), KVM(also preferred), libvirt, VMware vSphere, etc. (at least one)

• Automation and configuration management tools/solutions: Ansible, Salt, Chef, python, bash, etc. (at least one)

• Working knowledge with ServiceNow, JIRA, Confluence, and GitHub

• Working knowledge with Container technologies: Kubernetes (preferred), Docker, etc.

Preferred Technical and Professional Expertise

• Cloud Infra Services network Operator who is having hands on experience on any Cloud Infrastructure and any network architecture - whether public cloud, private cloud, hybrid cloud or multi cloud.

• Good experience in Public cloud platforms, Kubernetes clusters and Strong Linux skills for managing services across microservices platform, good SRE knowledge in Cloud Compute, Storage and Networking and experience in 24/7 cloud operations and support environments.

About Business UnitIBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world's most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.