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Are you a customer-obsessed, curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience (CXP) team’s mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve Cloud quality, security, and reliability and support. Our culture of growth mindset and empowerment are central to who we are and how we work.

FastTrack for Azure (FTA) is a customer success service that helps customers confidently onboard to Azure and get them on the right track to build it right and architect it right, the first time. FTA takes a solution-centric approach and provides customers with Engineering resources, best practices and tools that drive Azure adoption and success.

We are looking for a Customer Experience Engineer bringing a balance of technical expertise on Azure Security along with good cloud experience and a passion to drive customer success.

Responsibilities

Areas of responsibility:

Deliver on well-defined customer projects and/or engagements, focusing on learning about customer needs and challenges in the customer journey and using that knowledge to identify adoption gaps and challenges to enable FTA to continuously refine scenario prioritization and customer engagement scope.

Contribute to broader ecosystem to enhance existing customer and partner capabilities by contributing insights and content to channels such as Microsoft Learn, Azure Docs, Azure Advisor, and envision new AI assisted methods for preventing, predicting, and addressing adoption challenges and improve the overall customer journey.

Exhibit technical expertise by actively participating in the FTA engineers community leveraging technical skills and sharing knowledge and experience with peers.

Collaborate with the project team to engage, by delivering customer success projects, to deliver impactful learnings and improvements for all, while maintaining technical excellence, providing architectural and technical solution guidance.

Ensure security and quality in delivery, by contributing to initiatives that improve FTA and by maintaining high data quality and operational excellence.

Qualifications

knowledge of cybersecurity domains in Azure, AWS, and GCP cloud services

Advanced technical knowledge of Microsoft Sentinel, Microsoft Defender for Cloud

Technical experience and knowledge in foundational AI, architecture design, with depth / Subject Matter Expertise in security.

Technical aptitude and experience to learn new cloud security technologies and understand relevant cloud security market trends and knowledge of competitive Landscape: of cloud security platforms and competitors; Subject Matter Expertise in two or more of the following security solutions:

Threat protection, SIEM and Incident Response; Extended Detection and Response (XDR); Security Orchestration, Automation, and Response (SOAR); Security Operation Center Management; Identity and Access Management; Cloud Infrastructure; Cloud Security; Data Security;

Knowledge of Azure infrastructure including Azure network security, Log Analytics and Azure Logic Apps

Practical hands-on and architectural experience with public cloud hyperscalers (Azure, AWS or GCP)

Track record of project delivery both as an individual and as part of a team

Experience working with enterprise customers.

Ability to communicate effectively with corporate customers by having excellent customer service skills, good oral and written communication.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .