Enable America Jobs

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Qualifications and Experience:

• 5+ years of experiences in BPO industry

• Should Have Team lead Experience

• Excellent communication skills (English – Writing and Speaking)

• Good in MS office (Excel and Power point)

• Should be flexible with shift timings.

• Experience in US Healthcare will be added advantage.

• Graduation must.

Responsibilities:

• Should have good communication skills, both written and oral, client and people management skills

• Regular meetings with the team, ensure required support and address concerns, if any.

• Set goals for each team member and provide feedback and coach team and acts as the first level reviewer of Team’s performance.

• Ensuring completion of targets assigned for the day and accountable for consistency of outputs both in terms of quality and timeliness

• Understand the client sensitivity and exhibit commitment and ensuring response to client queries within agreed turnaround time.

• Timely response to emails received from business/internal stakeholders.

• Working on various set of reports that are required for daily/weekly/monthly metrics and hence should be well versed with excel and power point.

• Effective team handling support , Production management, Employee Attrition rate control .

• Collaborates with Managers on key performance measures as set by the client.

• Should be flexible with shift timings.

• Must be willing to extend the shift whenever there is a significant spike in volume.

• Willing to work from office.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.