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With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft’s end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also because we provide a differentiated and connected customer experience.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we help customers and partners resolve their issues quickly, prevent future problems from occurring, and demonstrate new ways to achieve more from their Microsoft investment.

Applications & Infrastructure - the largest and fastest growing group in CSS - provides Microsoft’s commercial customers with timely technical expertise to address their business-critical challenges and partners with them to advance global, cross-cloud solutions that enable their people and empower the world.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer you will own, troubleshoot and solve customer technical issues. This opportunity will allow you to accelerate your career growth by honing your problem-solving, collaboration and research skills, and developing your technical proficiency.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Response and Resolution

• You review, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices

Readiness

• You participate in communities with peer delivery roles.

• You develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.

Product/Process Improvement

• You identify potential product defects and provide feedback to more senior engineers, contributing to Microsoft product improvements

Qualifications

Required

3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience

Windows System Administration, Configuration, including a good basic understanding of:

• Registry

• File Storage

• User Accounts and Access Control

• Event Logs and Auditing

• Performance, Resource Monitor

• Networking (TCP, IP)

Experience in one or more of these areas desirable

Automated installation of Windows

User Profile management

Windows Update management

Kerberos and delegation

Bitlocker administration

Windows Shell configuration and management

Windows Activation, Licensing

Remote Desktop Services configuration and management

Clustering

Printing configuration and management

Resilient Storage technology (clustering, storage spaces)

Server management tools

Hyper-V management and VM deployment

Application installation and management

Windows backup and VSS

PowerShell scripting

Active Directory topology and management

Network Tracing and analysis

Public Key Infrastructure (PKI) deployment, management

Remote File Systems (SMB)

Group Policy management

DNS deployment, management

Troubleshooting hangs and crashes in Windows

Network Virtualisation (Hyper-V, SDN)

Troubleshooting performance issues using PerfMon and other tools

Language Qualification

English Language: fluent in reading, writing and speaking.

Strong Experience in Active Directory Services.

Strong Experience in ADS, Group Policies, FSMO Roles, DNS Zones, Replications etc

MCSE certification

Additional Technology Certifications – Cisco, Novell, Unix, Security etc (Preferred)

3+ years of experience in administering Microsoft® Windows Server

Good English Communication Skills - Spoken and Written (including technical writing)

Strong Troubleshooting and problem solving skills

Excellent customer Service skills and effective learning skills

Critical Exposure areas & Technical Specifications:

Strong Experience in Active Directory Services.

Strong Experience in ADS, Group Policies, FSMO Roles, DNS Zones, Replications etc

Trouble shooting and problem solving skills

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .