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With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve their business outcomes faster with technology that does more.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

To extend technical support for Microsoft customers and partners for any break fix situation, only reactive support.

This role is flexible in that you can work up to 50% from home.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Response and Resolution: You own, investigate and solve customer technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices.

• Readiness: You lead or participate in building communities with peer delivery roles and, where appropriate, share your knowledge.

• You develop specific technical and professional proficiency to enable you to resolve customer issues, through training and readiness.

• Product/Process Improvement: You identify potential product defects and escalate appropriately to resolve, contributing to Microsoft product improvements.

Qualifications

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 1+ years of technical support, technical consulting experience, or information technology experience

o OR 3+ years of technical support, technical consulting experience, or information technology experience.

o OR equivalent experience

Language Qualification

English Language: fluent in reading, writing and speaking.

5+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience

• Experience in Network Security Engineering or consulting, and, or Systems Administration with focus on security. Experience with endpoint security, server security, or threat analytics.

• Customer facing support experience

• Experience on Windows Server, Windows Client, Active Directory and, or Azure Active Directory Administration

• Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments

• Experience supporting large and complex geographically distributed enterprise environments with 1000+ users

Experience in one or more of these areas desirable

• Experience with Linux or Mac administration

• Scripting and automation (PowerShell or Python, Java, or a similar language, can be a beginner to intermediate level).

SUBMITTER: Please use the Additional Qualifications field below to provide a TSE IC3 SCIM Technical Description

Minimum requirements:

3+ years technical support, technical consulting experience, or information technology experience OR Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 1+ year(s) technical support, technical consulting experience, or information technology experience

Language Qualification

English Language: fluent in reading, writing and speaking.

Interested in Azure Cloud security support? Want to be part of one of these Cybersecurity groups? Then come join the CSS Security team at Microsoft as a security support engineer responsible for learning and supporting the cutting-edge security products. If you already have some experience on these, it would be an added advantage:

• System Centre Endpoint Protection

• Azure Antimalware

• Windows Defender

• Microsoft Defender for EndPoint (Windows Defender Advance Threat Protection)

• Microsoft Defender for Cloud (Azure Security Center)

• Microsoft Sentinel

• Active Directory Rights Management Service

• Azure Key vault

• Microsoft Defender for Clouds Apps (Cloud Application Security (MCAS))

Required Experience

• 2+ years of experience in Network Security Engineering or consulting, and/or Systems Administration.

• 2+ years Customer facing support experience.

• 1+ year Experience on Windows Server, Windows Client, Active Directory and/or Azure Active Directory administration.

• 1+ year enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments

• Experience supporting large and complex geographically distributed enterprise environments with 1000+ users

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .