Job Information
Witham Family Hotels IT Field Technician in Bar Harbor, Maine
Welcome to the world of IT awesomeness at Witham Family Hotels! As our IT Field Technician, you're not just solving tech issues—you're the superhero ensuring smooth operations across all our locations, from guest rooms to dining areas and beyond.
This position requires the work to be performed in person and on site.
You'll be the go-to guru, offering on-the-spot support for hardware, software, and network hiccups, all while keeping disruptions to a minimum and smiles on our guests' faces. Plus, you'll be working side by side with our stellar team and vendors to keep our systems shipshape and ready for action.
From installing and maintaining systems to training our staff and even lending a hand with audiovisual setups, every day promises new adventures in tech wizardry. And when the inevitable tech gremlins strike after hours, fear not—you'll be part of our elite on-call squad, swooping in to save the day and keep the digital gears turning smoothly. So, if you're ready to dive into a world where every click and command makes a difference, join us at Witham Family Hotels and let's tech it to the next level together!
We are a family-owned independent hotel company and we are passionate about creating the best company culture. We have been recognized as one of the Best Places to Work in Maine, and as an Inclusive Workplace for 2022 and 2023.
Are you excited by this opportunity but hesitate to take the plunge? Supporting you will be an all-star team, providing guidance and mentorship in your role.
We are an equal opportunity employer, and we believe that our strength lies in our differences.
You will be working your magic on a full-time year-round basis. Your schedule will be flexible. The starting wage is $25 per hour, up to $35 per hour based on experience and qualifications.
What you may not know is that we also have amazing benefits and perks:
Start earning PTO (Paid Time Off), up to 136 hours in your first year (prorated based on hire date). The more years you spend with us, the more PTO you earn!
Health Insurance – multiple Aetna Health plans, we pay 80% of the cost, including if you select the family option!
Dental Insurance - Our dental plan is amazing. It is a gem. You get up to 4 cleanings a year and so much more. We pay 80% of the cost.
401(k) plan – up to 4% match.
End of Season Bonus.
Heating savings program in partnership with Irving - save on heating oil and propane.
Core Values Program – earn points for branded swag!
Life insurance and Accident, Death & Dismemberment policies – we cover the first $10,000, with additional voluntary coverage available.
Short-term disability at no cost.
Referral Bonus – up to $1,000 per new full-time employee you refer.
Discounts on hotel stays (our portfolio, and at selected New England Inns & Resorts collection hotels), dining, and spa services.
Employee Recognition Programs.
Employee Assistance Program (EAP) – Experienced counseling, free & anonymous.
Employee Relief Fund – Financial support for unexpected situations. Mostly funded by our awesome teammates!
Annual Flu Shot Clinic.
Witham Family Hotels Gala – an annual event that recognizes YOU!
Here are some more details:
Essential Duties
Provide on-site technical support and resolve issues.
Install, maintain and troubleshoot IT systems.
Conduct routine inspections, repairs and upgrades to optimize performance and ensure security.
Train hotel staff and assist with audiovisual setup for events.
Respond to IT malfunctions calls.
Develop and maintain documentation of IT systems and procedures.
Provide a stellar customer service experience.
Perform special projects and other related duties as assigned.
Skills Required
Strong knowledge of computer hardware, software, networking, and troubleshooting.
Ability to set up and configure software and hardware.
Familiarity with backup and recovery software and methodologies.
Ability to listen and follow directions.
Ability to take directions, give instructions and be adaptable.
Basic project planning and management skills.
Proficient at problem solving and prioritizing tasks.
Ability to meet deadlines and compile records.
Proficient at investigating to troubleshoot issues and make necessary adjustments.
Show resourcefulness.
Excellent oral and written communication skills.
Excellent organizational skills.
Ability to work well as part of a team.
Possess attention to details, integrity, and honesty.
Strong interpersonal skills and possession of a full understanding of professional business ethics, decorum, and social skills.
Ability to maintain personal hygiene.
Education and Experience
Bachelor's degree in information technology or related field preferred, or compatible work experience.
Minimum of two years of experience in a technical support role, preferably in the hospitality or related industry.
Experience with Microsoft Windows, Azure and Office 365 preferred.
Other Requirement
Valid driver's license and reliable transportation required.
Performance Measurement:
- 90 Day performance review, annual performance review, attendance, productivity, feedback from others, etc.
Join our team today and start making a difference!