Job Information
Tremco Incorporated Salesforce Administrator (Sr) in Beachwood, Ohio
Tremco Construction Products Group brings together Tremco CPG Inc.'s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. GENERAL PURPOSE OF THE JOB: The Salesforce Administrator manages and optimizes Salesforce systems including data cleanliness, user management, support, training, system upgrades, and future enhancements to ensure effective utilization of salesforce tools and collaborate with stakeholders to meet organizational requirements. ESSENTIAL DUTIES AND RESPONSIBILITIES: Maintain system governance and data integrity including but not limited to frequent data auditing, addressing and correcting duplications, inaccurate, or incomplete records with users (naming conventions, etc.), purging old records/reports/dashboards, transitioning user/record management involved with turnover and enforcing processes to maintain clean data. Documents and maintains the SOP library and data/technical mapping (in collaboration with Salesforce Developer). Manages system reporting including creating, maintaining, and obsoleting reports, KPIs, and dashboards as business needs require. Trains the organization on Salesforce related needs. Maintains and troubleshoots the connection to the Enosix middleware and the connection to InRiver PIM platform including running SQL queries and proactively identifying potential issues. Supports users with troubleshooting and problem resolution. Incorporates master data or structure changes as driven by business needs. In partnership with Salesforce Developer, evaluates system changes (i.e. new functionality being implemented, Salesforce releases, etc.) and how they will impact the Salesforce platform. Works with Developer to provide recommendations to minimize impact and maximize benefits. Communicates changes/impact to users and takes action to implement accordingly. Scopes requirements, assists with prioritization, coordinates, and executes the launches of new user groups, new system enhancements, and general bug fixes/suggestions within the Salesforce platform. Plans and executes system communications to internal users including new users being brought onto the system, new functionality being released, training sessions, opportunities for re-training, etc. Regularly checks-in with the administrators and strategy drivers of connected platforms to ensure alignment (InRiver, Enosix, Hubspot, SAP, LearnUpon, Dodge, other CPG Salesforce admins, etc.). EDUCATION/EXPERIENCE REQUIREMENT: Associates degree or equivalent from two-year college or technical school Background in Business, IT/Computer Science, Project Management 4 - 7 years related experience in Salesforce Platform management, administration, and optimization. Experience with facilitation of large groups. Ability to communicate clearly and concisely across different levels within the organization and develop consensus. Ability to effectively problem solve in large groups, extract ideas and knowledge, take large amounts of feedback and convert into key-takeaways/next steps. Strong ability to translate business needs and build a business case to prioritize and execute valuable platform enhancements. Detail oriented, proficient with technology, a quick learner, and a self-starter/self-manager. Ability to excel in a remote work environment, both independently and as a member of a team. CERTIFICATES, LICENSES, REGISTRATIONS: Salesforce Accreditations: Salesforce Certified Administrator Salesforce Certified Advanced Admi