Enable America Jobs

Description

Are you interesting in shaping the future of development for thousands of associates and investigators worldwide? The Selling Partner (SP) Services Agent Development team is seeking a seasoned leader to create and execute training content and deployment strategies that supports the journey of associates and investigators from pre-hire through production.

In this role you’ll lead a regional team of learning experience designers, trainers and training matter experts and program managers delivering critical learning experiences to thousands of team members. Doing this effectively requires strong relationship building skills as you’ll be partnering your team of training experts with operations partners, HR, program, product and business intelligence teams; a player/coach mindset as we rapidly test, learn, and iterate; an ability to invent & simplify to create solutions that effectively scale; all supported by a knowledge of learning and program best practices to develop your team.

Passion for people development is critical to success in this role. We think of people development two ways: as a product we’re responsible to deliver to the organizations we support; and as individual managers where you’ll be charged with empowering and elevating your team.

Key job responsibilities

• Represent Agent Development as the single threaded leader for training in APAC region (China, Japan, Korea, and Philippines).

• Work backwards in partnership with operations, product, and business leaders to execute the associate training roadmap.

• Lead a Learning Experience Design Localization team to create effective, engaging, defect-free content that thoughtfully progresses associates through their careers.

• Ensure operational effectiveness across training delivery and training matter expert teams, ensuring high readiness and occupancy worldwide.

• Monitor industry trends and apply best practices from outside and internal Amazon training teams.

• Understand and evaluate the operational performance of learners and direct teams to improve content and delivery to impact.

• Engage in and amplify Amazon's Diversity, Equity, and Inclusion plans to ensure Amazon is an inclusive place for all.

• Serve as an independent learning leader connecting with and driving joint initiatives with Learning & Development teams across Amazon.

Basic Qualifications

Bachelor's degree

5+ years of team management experience

8+ years of product or program management, product marketing, business development, or operations experience

Preferred Qualifications

Experience owning program strategy and end to end delivery

Experience in operational training strategy

Experience in a contact center environment

Experience leading training design and delivery teams