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International School of Beijing Student Activities Office - FTC Manager in Beijing, China

JOB GOAL/PURPOSE

We are seeking an experienced and dynamic individual to oversee the operations of the ISB Fitness and Tennis Center. The ideal candidate will have a passion for health, fitness, and tennis, along with strong managerial and leadership skills to drive the success of our center..

DUTIES / RESPONSIBILITIES

  1. Operations Management:

  • Oversee day-to-day operations of the ISB Fitness and Tennis Center.

  • Ensure the facility is clean, safe, and well-maintained at all times.

  • Manage staff and external vendor schedules, assignments, and training programs.

    1. Customer Service:

  • Provide excellent customer service to ISB community members and guests.

  • Address community inquiries, concerns, and feedback in a timely and professional manner.

  • Develop and implement strategies to enhance the overall community experience.

    1. Marketing:

  • Collaborate with Communications to promote center activities, programs, and events.

  • Identify opportunities for partnerships and sponsorships to increase visibility.

    1. Program Development:

  • Plan, organize, and coordinate fitness classes, tennis and golf programs, and events.

  • Evaluate existing programs and introduce new offerings to meet current needs.

  • Monitor program effectiveness and make adjustments as needed to achieve goals.

    1. Staff Management:

  • Recruit, hire, train, and supervise staff members, as needed.

  • Conduct regular performance evaluations and provide ongoing feedback and support.

  • Foster a positive and collaborative work environment - teamwork and professional growth.

  • Bachelor's degree in Sports Management, Business Administration, or related field (preferred).

  • Minimum of 3 years of experience in a similar role, preferably in the fitness or sports industry.

  • Strong leadership and interpersonal skills with the ability to motivate and inspire staff.

  • Excellent communication and customer service skills.

  • Proficiency in Microsoft Office Suite and fitness center management software.

  • CPR/AED certification and knowledge of first aid procedures (preferred).

  • Passion for health, fitness, and tennis.

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